Resource Hub

Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things billing, recurring revenue and monetization.

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Blog Communications

Gartner Market Guide Blog Post

Aria Earns Recognition in Gartner’s CSP Revenue Management Solutions Report for the Third Time

As communications service providers (CSPs) continue to evolve their networks and expand service offerings, they face increasing pressure to monetize complex service models across mobile, fixed, and digital domains. Addressing these demands requires modern billing capabilities that go far beyond traditional systems, supporting outcome-based charging, dynamic offer personalization, predictive churn management, and compliance across diverse market offerings.

Blog Customer Experience

Aria Recur Round-up

How Aria Customers Polaris and ANWB Sustain Subscription Growth in an Ominous Economic Climate

On the heels of last year’s successful inaugural user conference, Aria again gathered European customers, partners, and special guests – this time in Amsterdam – for a day of collaboration, networking, and insights-sharing.

On-demand Events Customer Experience

Subscription Trends in an Era of Economic Uncertainty

Subscription Trends in an Era of Economic Uncertainty

In May 2023, Aria hosted its annual European user conference in Amsterdam. One of the highlights of the day was a panel discussion on the topic of Subscription Trends in an Era of Economic Uncertainty. Joining Aria's CIO Brendan O'Brien on the panel were two of Aria's clients - ANWB, the leading provider of roadside assistance in the Netherlands, and Polaris, one of the largest publishing houses in Norway.

On-demand Events Digital Transformation

Navigating your Business Transformation Journey Webinar

Navigating your Business Transformation Journey: The Hazards to Avoid and Precautions to Take

New business initiatives are essential for enterprises looking to give themselves a competitive advantage. These initiatives are often combined as part of a wider transformation project or journey.

Blog Communications

Digital divide

How Communications Service Providers are Stepping Up to Narrow the Global Digital Divide

Access to technology and ubiquitous, high-speed internet is no longer a luxury but a critical necessity. For so many around the world, life without the connectivity that powers today’s digital tools and applications is simply unimaginable.

Blog Media & Publishing

Customer support

How Automated Billing Increases Value for both Subscribers and Publishers

Subscription revenue is a top priority for 80% of publishers, with 68% expecting to see at least some growth in 2023. While the focus of the last few years has been digital transformation and rolling out subscriptions to buoy the weakening of print, this year publishers are prioritizing the retention of existing customers.

Whitepapers Digital Transformation

Vicious to Virtuous eBook

From Vicious to Virtuous: Breaking the Cycle of RFP and Business Transformation Failure

Launching new initiatives is essential for enterprises seeking an increased share of the market or customer wallet. Your strategy may be to create verticalized services, expand into new geographies, or launch a program of mergers and acquisitions, and you may combine these initiatives as part of a broader transformation strategy.

Press Releases Company Updates

Prodapt and Aria

Prodapt Employs Aria Billing Cloud in Dedicated BSS Solution for Fibre Operators

Best-of-breed solution integrates Aria and Salesforce to streamline order-to-cash processes, enabling fibre providers to accelerate time to market for services and generate viable ROI

Blog Consumption-based Subscriptions

Flexible Consumption Models

Metered vs Consumption Billing: What’s the Difference and Which is Right for your Business?

Most consumers think of subscriptions as the simple, monthly fee paid to gain unlimited access to a streaming service or to have one of the popular subscription boxes delivered to their homes. In these scenarios, the price paid is the same each month, save for occasional increases, without any consideration for the actual amount of...

Whitepapers Communications

Aria Salesforce eBook Cover

Transforming BSS

With nearly ubiquitous mobile and internet connectivity, consumers and businesses have come to expect instant access to configurable products and services, and the ability to interact with companies digitally.

Press Releases Company Updates

Chennai

Aria Systems Expands International Presence with New Office in India

Cloud billing leader’s global growth continues as large enterprises seek modern and sophisticated billing capabilities to support digital business models.

Blog Consumption-based Subscriptions

Customer care

Enterprises Moving to Usage-based Models Must Ramp-up their Customer Support Game

Perhaps it’s not as dramatic as the disco backlash in the late 1970's, but numerous consumer sentiment studies suggest that subscribers are growing more frustrated with the number of subscription services and the amount of money they are spending each month on these services.

Blog Media & Publishing

Young woman with tablet

Why Publishers Need to Reinvent their Technology Ecosystems

In-demand news editorial products—from newsletters to podcasts and videos—give publishers a reliable way to become part of readers’ daily habits. These products also provide you with an opportunity to experiment with alternative topics and perspectives that appeal to specific customer segments, opening up new revenue streams.

Blog Communications

MWC 2023

Aria Executives Reflect on this Year’s Revived and Reinvigorated Mobile World Congress

After several years of muted attendance, mask-wearing, virtual sessions, and caution, MWC returned this year in full force with more than 88,000 attendees, 2,400 exhibitors, and a refreshing sense of normalcy across the Barcelona venue.

Blog Communications

Telco Revenue Growth Report

Report Finds B2B Growth in Telco is Driven by New Services, Expanded Partnerships, and Greater Personalization

Communications service providers (CSPs) are continuing to introduce and deliver a host of B2B services to offset declines in their legacy businesses and move beyond a reliance on basic connectivity as their main source of revenue.

Press Releases Communications

Aria Salesforce

Salesforce Partners with Aria Systems for Cloud BSS

The Aria-Salesforce solution offers an integrated product catalogue, with configurable order management and streamlined customer management and billing automation, enabling a comprehensive concept-to-cash-to-care solution for legacy and next-generation services.

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