Effective Date: 13 October 2023
EU-U.S. Data Privacy Framework with UK Extension, and Swiss-U.S. Data Privacy Framework
Aria participates in and has certified its compliance with the EU-U.S. and Swiss-U.S. Data Privacy Frameworks with the UK Extension to the EU-U.S. Data Privacy Framework. Aria is committed to subjecting all personal data received from European Union (EU) member countries, the United Kingdom (UK), and Switzerland in reliance on the Data Privacy Framework, to the Framework’s applicable Principles. To learn more about the Data Privacy Framework, visit the U.S. Department of Commerce’s Data Privacy Framework website and the Data Privacy Framework List. https://www.dataprivacyframework.gov/;
Aria is responsible for processing personal data it receives under the Data Privacy Framework and subsequently transfers to a third party acting as an agent on its behalf. Aria complies with the Data Privacy Framework Principles for all onward transfers of personal data from the EU, UK, and Switzerland, including the onward transfer liability provisions.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Data Privacy Framework website https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted
For personal data received or transferred under the Data Privacy Frameworks, Aria is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Aria may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
The information we collect
- Email address
- Phone number
- Company name
- Payment information (billing name, address, and credit card or financial account information – platform only)
The way we use information
We may use the information collected to provide you with your requested Aria services. We may use the information collected to provide you with additional information about Aria’s services, partners, promotions, and events.
We may use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We may use non-identifying and aggregate information to better design our website. Still, we would not disclose anything that could be used to identify visitors to our site or applications.
We may provide your personal information to companies that provide services to help us with our business activities and fulfill your requests, such as payment processors to process payments on behalf of our clients. These companies are authorized to use your personal information only as necessary to provide these services to us.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our website. Please be aware that you provide your personal information to these third parties and not to ariasystems.com.
We may also disclose your personal information:
- In certain situations, Aria may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements;
- As required by law, such as to comply with a subpoena or similar legal process;
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request;
- If Aria is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information;
- To any other third party with your prior consent to do so.
Our commitment to data security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have established appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When you enter sensitive information (such as a credit card number) on our order forms or when you log in to our platform (using your login credentials), we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us during transmission and after receiving it. However, no method of transmission over the Internet or electronic storage method is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at [email protected].
How you can access or correct your information
Upon request, Aria Systems will provide you with information about whether we hold or process any of your personal information on behalf of a third party. To request this information, please contact us at [email protected].
You can update, delete, or correct factual errors in your personal information by sending us a request using the contact information below. If you no longer desire our service, contact us directly through the contact information listed below. We will respond to your request in a reasonable timeframe.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
We will retain your information for as long as your account is active or as needed to provide services. We will keep and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have provided your contact information to Aria and receive marketing or non-transactional communications from Aria, you may choose to stop receiving such communications by following the “unsubscribe” instructions included in these communications, accessing the email preferences in your account settings page or by contacting us at [email protected].
If you are a Client, we may send you service-related email announcements on rare occasions when it is necessary to do so. For instance, we might email you if our service is temporarily suspended for maintenance. You do not have an option to opt out of these emails, which are not promotional.
Information related to data collected through the Aria service
Information related to data collected for our clients
Aria collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our clients and would no longer like to be contacted by the client using our service, please contact the client that you interact with directly. We may transfer personal information to companies that help us provide our service. The service agreements with our clients cover transfers to subsequent third parties.
Access and retention of data controlled by our clients
Aria acknowledges that you have the right to access your personal data. Aria has no direct relationship with the individuals whose personal data it processes. An individual who seeks access or who seeks to correct, amend, or delete inaccurate data should direct his query to the Aria client (the data controller). If requested to remove data, we will respond within a reasonable timeframe.
We will retain the personal data we process on behalf of our Clients for as long as needed to provide services to our Clients. Aria will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We display personal testimonials of satisfied customers on our website and other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, contact us at [email protected].
Social media widgets
Cookies and other tracking technologies
Aria and our analytics partners, affiliates, or service providers use technologies such as cookies, beacons, tags, and scripts. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website, and gathering demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
If you reject cookies, you may still use our website, but your ability to access certain features or areas of our site may be limited.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, or clickstream data. We do not link this automatically collected data to other information we collect about you.
Local storage objects (HTML 5)
We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or display advertising based on your web browsing activity also use HTML5 to collect and store information. Various browsers may offer management tools for removing HTML5.
We partner with third parties, including Google and 6sense, to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this site and other sites to provide you with advertising based on your browsing activities and interests. If you wish not to have this information used to serve you interest-based ads, you may opt out by clicking here: http://optout.networkadvertising.org (or if located in the European Union, click here: http://www.youronlinechoices.eu/). Please note that this does not opt you out of being served ads. You will continue to receive generic ads.
Links to third-party sites
Changes to this policy
How to contact us
Should you have other questions or concerns about these privacy policies, please call using the contact information below.
575 Market Street, 4th Floor,
San Francisco, CA 94105
Email: [email protected]
Phone: +1 415-852-7250
Fax: +1 415-852-7251
Toll Free: 1-877-755-2370