Resource Hub

Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things billing, recurring revenue and monetization.

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Press Releases Company Updates

UGG Selection

UGG Selects Aria Systems, ServiceNow, and Tenon to Power Next Generation BSS

Aria Systems today announced that Unsere Grüne Glasfaser (UGG) has selected Aria Billing Cloud, Tenon, and ServiceNow CRM for their integrated SaaS-based BSS suite. The solution combines Aria’s advanced billing automation with ServiceNow CRM to streamline enterprise customer revenue and service operations. Tenon, a marketing automation platform built on ServiceNow, will provide campaign orchestration, segmentation, and lead nurturing.

Generative AI eBook Featured Image

Transforming the End-to-End Customer Experience with Generative AI

Whether you are a CSP, an energy provider, or fast-moving technology company, generative AI presents an opportunity for radical shifts that we all thought were years - if not decades – away.

Blog Communications

Metaverse Virtual Reality Shopping

Award-winning Catalyst Introduces a Marketplace that Propels CSPs into the $300B Experiential Commerce Market

Today's consumers aren't just browsing; they're seeking thrilling in-the-moment, tailored experiences. Brands, retailers? They're not just advertising; they're crafting unforgettable moments that make consumers sit up, take notice and purchase – whether in a retail, event management or social media context.

Press Releases Company Updates

ENet + Aria

ENet Selects Aria Systems for Its Cloud BSS Strategy, Further Expanding Aria’s Roster of Global Telecommunication Customers

Seamless integration with Salesforce, successful track record in telecom, and a best in class cloud platform were among the key factors leading to Aria’s selection by one of Guyana’s leading telecom and media providers.

Videos Company Updates

Brendan O'Brien Telecom TV

Why Aria’s Brendan O’Brien loves Salesforce, SaaS and a shot of Irish whiskey

On the show floor at DTW23 in Copenhagen, Brendan O’Brien, Aria’s co-founder and chief innovation officer, discussed Aria’s partnership with Salesforce and explained why software-as-a-service (SaaS) models are gaining traction with communications service providers, all while giving three very different Irish whiskeys the taste test.

Press Releases Company Updates

Verisure selects Aria

Verisure Selects Aria Billing Cloud to Standardize and Unify Billing Across 17 Countries

Leading European provider of professionally monitored security systems for residential and small business customers turns to Aria to centralize billing and product catalog management

Press Releases Company Updates

Aria + REV

REV Business Selects Aria Billing Cloud to Modernize and Automate Billing and Subscription Processes Across All Lines of Business

Louisiana-based telecommunications network operator adds Aria to its best-of-breed BSS, alongside Salesforce Customer 360, as part of its broader growth and digitization initiative.

Press Releases Company Updates

Mindbody Expands Engagement with Aria Systems

Mindbody Expands Engagement with Aria Systems and Aria Data Feed

Long-time Aria Billing Cloud client can now access and merge real-time holistic billing data with existing sources of business data in their Snowflake environment to gain greater insight into performance and customer response.

Press Releases Company Updates

Aria + Salesforce Partnership

Aria Systems and Salesforce Establish Industries Partnership to Deliver New AI-Optimized Concept-to-Care SaaS Solution

Aria and Salesforce’s solution empowers communications, media, entertainment, and technology businesses to deliver scalable personalized service experiences.

Case Studies Technology

Why Arlo Chose Aria

Arlo Case Study

As a leading provider of home security cameras, Arlo’s aim is to provide peace of mind to every household. Arlo’s durable and affordable security cameras are supported by Arlo Secure, a security monitoring subscription service.

Whitepapers Media & Publishing

Modern Billing Platforms

Modern Billing Platforms: A Strategic Multiplier

As publishers continue to digitize, the ability to accelerate and diversify revenue requires a modern and agile approach to the technology that supports your business. Billing — provided by a modern billing platform — plays an active role in creating sustainable advantages for publishers by facilitating subscriber, title, access, and delivery management.

Press Releases Company Updates

Q-SYS Selects Aria Billing Cloud to Support Next Phase of Growth and Introduction of New Software Platform Pricing Options

Leading audio, visual, and control software company to implement Aria following a search for an agile and future-proof billing platform that can scale and manage complex pricing models amid plans for expanding the functionality of the Q-SYS Platform.

Blog Customer Experience

Personalization

Take your Personalization to the Next Level with Contextual Billing Data and a Modern BSS

The connection between personalized experiences, customer loyalty, and engagement is undeniable. According to Accenture, 91% of consumers are more likely to shop with brands that recognize and remember them, and provide relevant offers and recommendations.

Press Releases Billing & Monetization

Aria AI Datashare

Aria Systems Launches Billing Data Solution for Generative AI Platforms

Aria AI Datashare integrates billing data with Large Language Models (LLM) for enhanced customer interactions in relation to next best actions, retention models and upsell opportunities.

Blog Customer Experience

Subscription fatigue

Why Subscription Fatigue isn’t to Blame for your Churn Rate

Subscription fatigue is commonly understood to refer to the feelings of overwhelm and frustration that consumers may experience when managing multiple subscriptions, which can lead to them cancelling their subscriptions. When the topic is covered in the media, it is usually in relation to entertainment streaming platforms, but it can also apply to a range of other services, including FMCG, and there is anecdotal evidence that subscription fatigue exists in the B2B world too.

Blog Communications

Configurable BSS

Existing Billing and Back Office Systems Cannot Support New Telco Strategies – It’s Time for a Transformation

CSPs around the world are on a journey toward digitization. They are transforming their businesses to decrease their reliance on commoditized connectivity as the main driver of revenue and to pursue opportunities to introduce new products and services to consumer and enterprise subscribers. In recent years, they have made massive investments to build programmable 5G networks. Now is the time to recoup.

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