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The Key to Profitable Growth? Effective Monetization

When SaaS companies think about growth, they usually think about customer acquisition and retention. However, the most important factor in creating profitable growth is effective monetization.

Blog Digital Transformation

How to Screw Up Your Digital Transformation Project in 5 Easy Steps

Enterprises of all shapes and sizes, in industries and geographies far and wide, continue to invest copious amounts of capital and resources to digitally transform their businesses. Research analyst firm IDC tells us that 70% of companies either have a transformation effort in place or are working on one. Spend on these transformation initiatives is...

Blog Billing & Monetization

As Consumer Data Protection Legislation Expands, the Value of Billing Data Will Grow

In March, Utah Governor Spencer Cox signed the Utah Consumer Privacy Act (UCPA). Once it goes into effect early next year, it will provide consumers with greater protections and powers as it relates to their personal and sensitive data and how it is used and shared by companies. While the UCPA is viewed as less...

Blog Customer Experience

Current Trends in Analytical Innovation: A Synopsis of Aria’s Exclusive Customer Roundtable

Organizations are challenged with continuing to develop, deploy and leverage data strategies while keeping pace with the ever-changing nature of analytics, technology, and an unstable global business environment. Tracking the trends has never been more important. To that end, Aria gathered a panel of analytics experts from the worlds of business and academia for an...

Blog Digital Transformation

Successful Digital Transformation Means Preparing for Increased Levels of Systems and Billing Complexity

Like the latest TikTok dance challenge, digital transformations are sweeping the globe. From telecommunications to software to media and publishing to automotive and beyond, companies across a wide swath of industries are expanding beyond what they naturally do and historically have done. Insurance companies, no longer content to sell just home, life or automotive policies,...

Blog Digital Transformation

Why Your Monetization Solution Could Jeopardize Your Digital Transformation

Digital transformation is happening inside enterprises everywhere today. “Seamless Customer Experience”, “Streamlining Business Processes”, “Enabling Digital Twins”, “Becoming Digitally Native” are just a handful of monikers organizations are adopting as they race to put these transformation programs in place. Technology investment is at the core of these programs, enabling organizations to stand-out against their peers,...

Blog Digital Transformation

A Seismic Shift Shakes the Foundation of the CSP Billing Systems Market

The Gartner® view on billing and monetization for the telecommunications market is changing and it’s getting the attention of communications service providers (CSPs) across the globe. For the first time, we believe Gartner is recommending best of breed SaaS/PaaS vendors as viable alternatives to traditional business support systems (BSS). And at the same time, Gartner...

In Memoriam: The Point-to-Point Connector

The pandemic has been a time of reflection for many, and not only for us as individuals. Companies of every size and type are taking steps to finally realize the digital transformations they may have had sitting on the shelf since before March 2020. It’s become abundantly clear that global enterprises across multiple industries are...

Blog Billing & Monetization

Five 2022 Predictions for Subscription Companies and Billing & Monetization Vendors

The end of another year is approaching, bringing with it the usual reflections and prognostications. In a year marked by continuing global economic and societal challenges, we examine the landscape for subscription companies and their billing and monetization vendors and humbly offer our top five predictions of trends and themes emerging or continuing in 2022:...

Blog Customer Experience

Will Car Dealerships Survive the EV Revolution?

The speed of disruption in the automotive industry is accelerating. In less than a decade, new on-demand services and connected cars have altered business models that had endured virtually unchanged for more than 100 years. But it’s at the dealership that one of the most profound disruptions may well take place, driven, in part, by...

Blog Billing & Monetization

Two Big Ways Companies Can Monetize Artificial Intelligence

It still may be many years before the thinking machines of science fiction become reality. No system today can match the reasoning abilities and conversational skills of HAL 9000, the onboard computer from 2001 a Space Odyssey, or mimic humans with the lifelike precision of the androids on HBO’s hit reboot of Westworld. But key...

Blog Digital Transformation

Is the Fourth Industrial Revolution Upon Us?

The first two industrial revolutions are the ones you learned about in grade school. The first was mechanization of textile manufacturing, depicted by pictures of Britain billowing smoke and covered with soot. The second industrial revolution started in the United States when Henry Ford mastered the moving assembly line and introduced the world to mass...

Blog Customer Experience

5 Ways CSPs Can Personalize Customer Service

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that CSPs have a NetPromoter score...

Blog Billing & Monetization

5 Critical Recurring Revenue Metrics (And Why They Matter)

Recurring revenue business models have gone beyond the mainstream to become a mission-critical element of a majority of businesses’ growth plans. A recent study commissioned by Gatepoint Research and Aria research showed that consumption and usage-based billing was being used by 52 percent of the respondents—and only 11 percent said that they will continue relying...

Blog Billing & Monetization

Healthcare: A $117B opportunity for the Internet of Things

Of all the industry segments poised for transformation by the Internet of Things, healthcare is at the top of the heap. According to a new report by Mind Commerce, the use of IoT is expected to grow fastest in healthcare over the next five years, to the tune of $117 billion by 2020. A healthy...

Blog Billing & Monetization

The Benefit of Usage-Based Billing

Enterprise companies are finding new ways to monetize their products and increase revenue through additions to their product catalogs that reflect new billing/pricing models. Traditionally, there are three types of monetization models: one-time, subscription, and consumption/usage. The one-time sales model (ex: a purchase at a local retail outlet) has recently given way to the popular...

Blog

The Key to Profitable Growth? Effective Monetization

How to Screw Up Your Digital Transformation Project in 5 Easy Steps

As Consumer Data Protection Legislation Expands, the Value of Billing Data Will Grow

Current Trends in Analytical Innovation: A Synopsis of Aria’s Exclusive Customer Roundtable

Successful Digital Transformation Means Preparing for Increased Levels of Systems and Billing Complexity

Why Your Monetization Solution Could Jeopardize Your Digital Transformation

A Seismic Shift Shakes the Foundation of the CSP Billing Systems Market

In Memoriam: The Point-to-Point Connector

Five 2022 Predictions for Subscription Companies and Billing & Monetization Vendors

Will Car Dealerships Survive the EV Revolution?

Two Big Ways Companies Can Monetize Artificial Intelligence

Is the Fourth Industrial Revolution Upon Us?

5 Ways CSPs Can Personalize Customer Service

5 Critical Recurring Revenue Metrics (And Why They Matter)

Healthcare: A $117B opportunity for the Internet of Things

The Benefit of Usage-Based Billing

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