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Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things recurring revenue and monetization.

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Aria vs Agentforce Revenue Management FI

Aria Billing Cloud or Agentforce Revenue Management? Here’s What to Consider

If you’re an existing Salesforce customer and you need a billing solution, it is quite likely that you are evaluating Salesforce’s Agentforce Revenue Management (aka Salesforce Revenue Cloud Billing). After all, you spend much of your time in the Salesforce platform and your data already lives there, so for the sake of simplicity and avoiding duplication, it makes sense to use another Salesforce product, right?

Blog Platform & Architecture

Cloud Billing Software

The Benefits of Cloud Billing Software

True cloud-native billing software is easy to deploy and offers significant cost savings, compared with on-premises billing systems or traditional billing systems simply ported to cloud infrastructure.

The key to profitable growth - featured image

The Key to Profitable Growth? Effective Monetization

When SaaS companies think about growth, they usually think about customer acquisition and retention. However, the most important factor in creating profitable growth is effective monetization.

Understanding subscription billing

Understanding Subscription Billing

The popularity of subscription services has accelerated dramatically in recent years, with subscription-based sales increasing by more than 300 percent. The market for subscription services is projected to reach $1.5 trillion by next year.

Tax compliance

Expanding into New Geographies? Don’t Forget About Tax

Businesses seeking to enter new geographic regions and countries face new levels of complexity related to tax and compliance. Each country has its own set of rules, regulations, and tax rates that are constantly changing.

AI Strategy Roadmap

A Roadmap for Deploying Transformational AI Strategies

Across the global business world, enterprises are racing to determine how best to leverage and integrate AI technologies to improve business performance and outcomes. The opportunities are certainly compelling. AI can positively impact all aspects of the customer lifecycle, from product management to sales to customer service.

GenAI can increase EBITDA by 57% blog post

GenAI Can Increase EBITDA by 31-57% for the Typical CSP

We wanted to know just how big an impact AI could have on CSP EBITDA, so, always up for a challenge, we participated in a TM Forum Moonshot catalyst to prove that using AI to deliver smarter solutions, including copilots to boost call center performance, could boost EBITDA by up to 30% (spoiler alert: we smashed it.)

Blog Communications

Digital Transformation World 2024

Aria Demonstrations, Innovations, and Partnerships Take Center Stage at DTW 2024

Digital Transformation World 2024 brought a record number of telco professionals together in Copenhagen for three days of discussion, debate, and learning, all to drive the industry forward in the era of digital transformation and AI.

Billing data is essential for GenAI CX

Are your GenAI Aspirations D.O.A.? Without Billing Data, Probably “Yes”

Any organization attempting to leverage GenAI to bolster customer experience and support without integrating rich, fulsome, real-time billing data is bound to fail. Not just fall short. Straight up fail.

Blog Communications

A Tale of Two CSPs - Blog Post

A Tale of 2 CSPs: Aria Solves for Dramatically Different Telecom Use Cases

Every business is unique. No two companies need and use technology the same way. Multiple companies operating within the same industry can, theoretically, select the same software solution or technology platform from the exact same vendor and deploy it with contrasting motivations and objectives.

Conversational commerce

Accelerating Revenue Growth in the Era of AI-powered Conversational Commerce

The average consumer is probably not familiar with the term “conversational commerce”. But chances are most, if not all, have experienced it in some way if they have recently engaged with a brand.

Billing considerations when expanding internationally

Billing Considerations for Globally Expanding Subscription Businesses

For recurring revenue and subscription businesses, expanding into new geographic markets can unlock opportunities to access additional customers and fresh sources of revenue.

Blog Communications

MWC 2024

Mobile World Congress 2024: AI, AI, AI

In late February, the global telecommunications ecosystem once again descended upon Barcelona for the annual Mobile World Congress industry conference. To no-one’s surprise, AI was once again the dominant theme, with widespread discussion among exhibitors and attendees alike, and too many AI-powered solutions to count.

Blog Communications

The Case for Real SaaS BSS

Unlocking Agility in CSP Operations: Embracing True SaaS BSS

The promise of SaaS is clear: streamlined operations, reduced costs, and enhanced flexibility. But there's a challenge lurking - the risk of adopting solutions masquerading as SaaS but which are, in reality, repackaged legacy systems.

KPI Business Data Dashboard Analytics

3 Generative AI Use Cases to Improve your Customer Experience KPIs

Generative AI has captured the attention of senior management across industries. But rather than rushing into the unknown, it’s prudent to consider a variety of use cases and prioritize those that will have the biggest impact on your key performance indicators (KPIs).

Trusting GenAI

Trusting Generative AI Requires Risk Mitigation

71% of senior IT leaders have concerns that generative AI will introduce security risks to their data. Even so, more than half surveyed are experimenting with - or implementing - generative AI within their companies.

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