Recurring Revenue & Subscription Billing Blog

Mobile Carriers Entering Protracted Pricing Battle
By: Owen Ray

Owen Ray

Whether you are down with Android or Apple, nearly every provider can sell you the device you need. If they don’t have it, you can drop the cash and BYOD. The service and coverage provided by major carriers are so close that you would be hard-pressed to tell the difference […]

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5G Can Create a Healthier Internet of Medicine
By: Owen Ray

Owen Ray

IoT applications in the health care industry are already helping create better access and outcomes for patients and exposing new opportunities for providers. Cost-of-entry for diagnostic machines like MRIs are significantly reduced with pay-per-use models like those provided by Philips and GE, which also increases access for patients by putting […]

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When to Call BS on Your Billing Vendor
By: Bob Harden

Bob Harden

A few years ago, I brought a team of people to Northern California. We had submitted a set of use cases to three highly regarded billing vendors a few weeks earlier, and now we were going to see live demos of working systems executing our use cases on our sample […]

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This Week in Monetization – President’s Day Edition
By: Owen Ray

Owen Ray

I’ve been told that I’m not allowed to open this post with a Donald Trump joke, so this just isn’t going to be as fun, easy, or rewarding as I was hoping. That means I’ll have to dig deep, so pardon the presidential puns. See, that was one right there! […]

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5 Ways CSPs Can Personalize Customer Service
By: Parker Trewin

Parker Trewin

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that […]

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5 Ways Telecoms Can Improve Customer Focus
By: Sean Kirk

Sean Kirk

Cable providers, telecoms, and mobile operators are facing unprecedented challenges. The commoditization of voice and data services. Cord-cutting due to over-the-top (OTT) options. Emerging connectivity alternatives such as fixed wireless offered by aggressive newcomers. All threaten the traditional revenue streams communications service providers (CSPs) once thrived on. How can CSPs […]

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This Week in Monetization – February 10
By: Owen Ray

Owen Ray

Happy Friday! Kick your shoes off, put your feet up on the desk, and throw some fish in the office microwave so people will actually hope you leave early! Just kidding, cooking fish in the office micro is never cool. I’m bringing this up because we’re about to talk about […]

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Industrial Connected Vehicles Moving Faster than Cars
By: Owen Ray

Owen Ray

We hear the phrase “connected cars” a lot these days, and we are absolutely guilty of amplifying it here.  The obsession with the cult of cars is understandable, but the truth is that there are industrial segments of “IoT on Wheels” that are moving faster towards full-on connectedness. Industrial vehicles […]

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The Limitations of Homegrown Billing Systems
By: Bob Harden

Bob Harden

Homegrown is great for some things… A few years ago, I built a billing system. OK, I didn’t build it all by myself—I was part of the management team that owned the project. It was a memorable experience for all the wrong reasons, but that’s a story for another day. […]

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The EU’s Audacious IoT Moon Shot
By: Brendan O'Brien

Brendan O'Brien

There are many ways to approach the topic of ‘achieving monetization success’ in the Internet of Things (IoT), and I’ve endeavored in recent years to explore potential avenues. The recommended approaches tend benefit individual business units, not the functionality of the IoT as a whole. It can’t be emphasized enough […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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