Aria Systems will be playing a key role in supporting billing functionality for ServiceNow’s AI Agents for Telecommunication, Media and Technology. These agents will be unveiled at Knowledge 2025 in Las Vegas, where Aria is participating as a Gold sponsor.

Aria’s platform is designed to help global businesses manage and accelerate subscription revenue growth. We are actively embedding AI capabilities into our core products to drive even greater value.

AI is poised to dramatically reshape the landscape for CSPs. It will redefine service experiences and will elevate the nature of customer engagement. However, AI is not cheap. Plus, it is likely that there will be a wave of new regulations that CSPs must adhere to.

If AI adoption was a pervasive trend in 2024, then 2025 promises full-scale AI domination. Companies of all kinds will continue to explore how best to leverage AI, monetize AI products and services, and in some cases, protect themselves from obsolescence.

Discover Aria Billie, an AI-powered solution that elevates customer and employee experiences through natural language interactions. Watch the video to learn how Billie can propel your business to the next level of productivity and personalization.

As AI continues to revolutionize business processes across industries, many organizations are coming face-to-face with a harsh reality: AI is expensive! While AI promises substantial productivity boosts and personalization, the hidden costs of running AI can quickly spiral out of control without proper metering and restraint.

The market dynamics for B2B SaaS businesses are shifting, with profitability now taking precedence over the traditional growth-at-all-costs mindset. At the same time, SaaS companies are facing mounting pressure to offer better value.

Across the global business world, enterprises are racing to determine how best to leverage and integrate AI technologies to improve business performance and outcomes. The opportunities are certainly compelling. AI can positively impact all aspects of the customer lifecycle, from product management to sales to customer service.

We wanted to know just how big an impact AI could have on CSP EBITDA, so, always up for a challenge, we participated in a TM Forum Moonshot catalyst to prove that using AI to deliver smarter solutions, including copilots to boost call center performance, could boost EBITDA by up to 30% (spoiler alert: we smashed it.)

Aria Billie uses predictive and generative AI to increase employee productivity, reduce the need for assisted customer care, and greatly improve end customer experience.

While the adoption of AI is on the rise among CSPs, the journey towards becoming an AI-driven telco is far from uniform. There’s no silver bullet – the key lies in striking a balance between preparing your organization for AI and capitalizing on emerging opportunities as they arise.

AI is now firmly front and center of all operator strategies and is set to form the foundations of their future architectures. But first they need to address some fundamental issues, such as adopting a coherent, company-wide data infrastructure as well as putting the right technologies and processes in place.

Any organization attempting to leverage GenAI to bolster customer experience and support without integrating rich, fulsome, real-time billing data is bound to fail. Not just fall short. Straight up fail.

The average consumer is probably not familiar with the term “conversational commerce”. But chances are most, if not all, have experienced it in some way if they have recently engaged with a brand.

GenAI has burst onto the scene in the past 12 months, with OpenAI’s ChatGPT to the fore. But where do operators fit into the value chain? Should they build their own LLMs? And what are the early use cases in telecoms?