Recurring Revenue & Subscription Billing Blog

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The Rise of Over-the-Top (OTT) Content

The Rise of OTT Over-the-top (OTT) content and services are on the rise. Can OTT dethrone cable and satellite TV? See why Netflix, HBO Go & Roku are so popular...Read More »

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The Benefit of Usage-Based Billing

The Benefit of Usage-Based-Billing Usage-based billing plays an increasingly important role in multiple strategies as customers demand or desire to pay only for what they use or consume...Read More »

The Complexity of Recurring Revenue Management; What It Is, What It Isn’t
By: Eileen Bernardo

Eileen Bernardo

Nearly half of U.S. businesses today have already adopted or are considering adopting recurring revenue models, but the move isn’t as simple as it sounds. Building a successful recurring revenue management (RRM) system requires changing the way you think about your current processes, disrupting processes from communications to billing systems. Unfortunately, […]

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Cashing in on Unexpected Revenue Moments
By: Michael Taft

Michael Taft

In my last blog post, I talked about the crucial role leveraging revenue moments plays in the future health of any recurring revenue business. Revenue moments occur whenever a customer interacts with your company through product, website, email, billing, servicing, provisioning, or other similar activity. Each of these interstitial points […]

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Three Ideas to Boost Customer Retention
By: Bob Harden

Bob Harden Guest Author

In a recurring revenue business, customer retention is an important growth strategy. I know that might sound counter-intuitive – the term retention implies keeping what you have, not growing something new. We tend to focus on customer acquisition when we talk about growth, but ideally a third or more of […]

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Your Guide to Recurring Revenue Management Transformation
By: Eileen Bernardo

Eileen Bernardo

Companies like Uber, Netflix, and Salesforce have destroyed the competition and built billion dollar valuations by incorporating a recurring revenue business model. We live in an on-demand world where both business buyers and consumers expect immediate gratification and 24/7 access to products and services. The universality of the Internet and […]

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Success in the Enterprise: Rethink Applications for Business Agility
By: Eileen Bernardo

Eileen Bernardo

Business today is completely different from business in the past – in the way companies are structured, the way customers purchase and consume, and in the strategies businesses adopt for long-term success. Success today requires the enterprise to rethink its applications for business agility. I read a recent report by […]

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The IoT Delivers Disruption to Healthcare – Pain Free
By: Brendan O'Brien

Brendan O'Brien

Note: This article was originally published on Disruptive Views. The Internet of Things (IoT) is disrupting a broad spectrum of industries. None more so than healthcare. According to a recent report by Mind Commerce, healthcare will experience the fastest growth in IoT adoption of any industry segment over the next […]

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Recurring Revenue Success: It’s Iterative
By: Bob Harden

Bob Harden Guest Author

This is the final installment of a six-part series explaining why billing, as commonly practiced, is broken, why a more comprehensive monetization strategy is necessary to future success, and how to prosperously make the transition from billing to monetization. Part One: Those That Monetize Will Thrive focused on today’s changing market […]

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The Internet of Things: It’s About Delivering Value
By: Eileen Bernardo

Eileen Bernardo

At Aria, we’ve been covering the Internet of Things (IoT) for years, even when most brushed it off as another tech buzzword destined for oblivion. IoT, however, proved to be the exact opposite. Today it continues to be the subject of many conversations and a driving force behind the explosion […]

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Transforming Your Billing System
By: Bob Harden

Bob Harden Guest Author

This is part five of a six-part series explaining why billing, as commonly practiced, is broken, why a more comprehensive monetization strategy is necessary to future success, and how to prosperously make the transition from billing to monetization. Part One: Those That Monetize Will Thrive focused on today’s changing market economy […]

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The Need for Analytics and Business Intelligence in a World of Data (Big and Small)
By: Daniel Lopez

Daniel Lopez

We live in a world of data, both big and small, and the way we process that and analyze that data is crucial to business. There was a time when business intelligence (BI) was another buzzword used to describe “the next big thing”. But beyond the term, the idea was […]

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From One-Time to a Lifetime: The Guide to Recurring Revenue Success

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