Start with one AI-enabled offer. Use this 90-day review to define its commercial requirements, test the connections and agree your next investment.
Days 1 to 30:
Agree the offer and its boundaries
- Define what customers buy and the evidence needed to measure it.
- Agree included usage, additional charges and what happens at a limit.
- For existing customers, review agreements, renewal dates and how changes will be explained.
- Identify delivery costs, available cost data and an owner for each commercial decision.
Output: A one-page offer definition, agreed customer terms and a list of information gaps.
Days 31 to 60:
Choose the control and integration approach
- Select how you might control usage according to the service’s exposure and acceptable response time.
- Map how usage reaches the commercial system and what decisions are required by the application or gateway.
- Identify where customer records, pricing, allowances and balances are maintained.
- Assess which capabilities can be added alongside existing billing.
- For credits or outcome pricing, document the specific rules and evidence required.
Output: A simple commercial flow showing the systems, responsibilities and changes needed.
Days 61 to 90:
Test one complete customer journey
- Follow representative usage through measurement, pricing and the customer bill.
- Test an exhausted allowance and confirm the agreed customer experience.
- Where authorization is required, test reservation, further authorization, settlement and release of unused balance.
- Check how a customer would understand and question the charge.
- Compare revenue with allocated delivery costs and record any remaining uncertainty.
Output: A documented test result and a prioritized improvement log with owners.
Decide What Happens Next
Agree whether to address information gaps, run a limited pilot or implement additional capabilities. Use the findings to define scope and success criteria. This is a review and validation timetable. Implementation timing depends on the changes required.
Ready to discuss your action plan? Speak to our team of experts.