Enriching generative aI systems
Aria AI Datashare
Enriching Generative AI systems with billing, product and performance information to deliver enhanced customer service and business management.
Enriching Generative AI
Unleash the potential of Generative AI with Aria AI Datashare, a vital solution for seamlessly integrating your Aria billing data with LLM (Large Language Models). By leveraging intelligent datasets, Aria AI Datashare enriches Generative AI solutions with contextual billing information, empowering you to optimize customer interactions and business performance.
With both prompt enrichment or direct LLM training configurations, you are in control of your data and how it is used. In either configuration, Aria AI Datashare enables the creation of precise and informed responses for GPT prompts, covering customer bills, service recommendations, and business evaluation. The comprehensive dataset encompasses essential elements such as account subscription and payment details, business and product configurations, and billing performance statistics.
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Transforming the End-to-End Customer Experience with Generative AI
Generative AI is a game changer for complex subscription businesses, bringing value at every stage of the product, offer and customer lifecycle. While there are risks associated with using generative AI, 74% of executives believe the benefits outweigh these risks. However, deciding how to get started can be a challenge.
Read our latest eBook to understand what you should consider when putting generative AI into play, and how to ensure your approach closes the AI trust gap.
designed for
Supreme experiences
Designed to serve three distinct personas, Aria AI Datashare unlocks a myriad of efficiency and productivity gains.
End Customers
Retail consumers, businesses and resellers can conveniently access billing information and seek personalized advice about billing, plans or services through prompts. Natural language GPT self-assist is a powerful mechanism for reducing the cost to serve.
Customer Service Agents
Empower customer service and sales representatives with powerful co-pilot prompts to efficiently explain bills and suggest optimal products, packages, and offers. This tool enhances sales efficiency, resolves customer issues effectively, and minimizes churn.
Product Managers and Operations
The product management office can leverage smart prompts to gain valuable insights and evaluate product offerings and customer bases. Empowered with recommendations, they can devise effective retention solutions, drive innovation in new products, and enhance existing offers and processes.
Design Specific
Datasets for Generative AI
The intelligent datasets provided by Aria AI Datashare are curated through configurable controls. These controls provide for:
Contextual Metadata and Annotations
Data provided with business context enhances LLM understanding, retrieval capabilities and PII management for trust layers. This ensures that the answers generated are relevant, accurate and secure.
Categorization
Categorized datasets enable information access control by domain and business area, assisting prompt engines and LLM in retrieving specific information by role.
Comprehensive Information
Curate information breadth by timeline, topic, and client type to support diverse prompt-building use cases while ensuring appropriate restrictions.
Structured and Unstructured Data
Build prompts and rich answers in different formats by including both structured and unstructured data in responses (eg. bill PDF, notification sent, etc).
Regular Updates
The datasets are regularly updated (never more than 24 hours old) to keep models and prompt enrichment aligned with the latest information.
Flexible Data Cloud Options
Additionally, Aria AI Datashare facilitates easy access to these intelligent datasets through multiple cloud data platform options.
On-demand Service
As a SaaS product, gain immediate access to the Aria AI Datashare service, bypassing extended deployment and ETL processes.
Privacy and Compliance
Robust client-specific security measures are in place to safeguard PII and regulate data access to prioritize privacy and meet compliance requirements.
Security and privacy are at the heart of these controls
These controls enable qualified third-party generative AI systems to securely access billing-related information while ensuring data confidentiality. Client data is protected before and after the interaction, leaving behind only what is desired to best serve your needs and those of your customers. Unleash the efficiency and effectiveness of leveraging secure and contextual billing information in your AI-driven customer and business interactions using Aria AI Datashare.
Salesforce AI Cloud
Proven through partnership
Aria proudly partners with Salesforce, the global leader in CRM, to optimize customer service in relation to billing information – the focus of 40% of inbound customer inquiries for many organizations.
Salesforce AI Cloud uses Aria AI Datashare to access crucial billing data, enhancing customer experiences, CSR productivity, and operational intelligence. By feeding Salesforce AI Cloud essential billing data, it enriches prompts for LLM to facilitate prompt-based exchanges, decreasing cost-to-serve KPIs, while significantly improving personalization, accuracy, and response times.
This combination of Billing, CRM, and AI transforms subscription service businesses and empowers critical personnel to engage with data in a revolutionary way.
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