Digital transformation remained a dominant business theme in 2022, with enterprises of all kinds continuing to pursue digital business strategies. In doing so, they seek not only greater flexibility and capability from modern technology solutions, but also a lower total cost of ownership (TCO) than the legacy solutions being replaced.

Last month, Aria gathered customers and partners in Copenhagen for Recur, the company’s user conference series. IDC Research Director Mark Thomason took the stage to share the firm’s most recent research capturing attitudes, perceptions, trends, and best practices gleaned from vendors and enterprises across multiple industries on a range of topics related to digital transformation,…

Digitization and 5G connectivity are among the factors spurring enterprises across a wide range of industries to pursue recurring revenue business strategies. Companies embarking on digital transformation initiatives seeking to bring new products and services to market need to stay on top of a range of issues related to monetization, billing complexity, pricing, and more….

Organizations are challenged with continuing to develop, deploy and leverage data strategies while keeping pace with the ever-changing nature of analytics, technology, and an unstable global business environment. Tracking the trends has never been more important. To that end, Aria gathered a panel of analytics experts from the worlds of business and academia for an…

The speed of disruption in the automotive industry is accelerating. In less than a decade, new on-demand services and connected cars have altered business models that had endured virtually unchanged for more than 100 years. But it’s at the dealership that one of the most profound disruptions may well take place, driven, in part, by…

Most of the reports we see about our uber-connected future paint a rosy picture. Internet of Everything (IoE)-related business is booming. Gartner predicts that spending on IoT-connected services will exceed $3 trillion by 2020, and that by that time, IoT devices will outnumber the world population. The challenges to reaching this connected utopia are significant,…

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that CSPs have a NetPromoter score…

In recurring revenue models, maximizing customer lifetime value (CLV) is achieved through establishing a lifetime of customer interaction points as each provides an opportunity to win revenue and loyalty. While the previous two posts in this CLV miniseries focused on the definition of CLV and how to boost CLV, today we’ll dive into how to maximize CLV through customer interactions….

How big will the IoT be? According to readwrite, if you ask Cisco and Morgan Stanley it’s somewhere between “big” and “ginormous”. Cisco says there will be 50 billion devices connected by the end of the decade. Morgan Stanley extrapolated a 50% higher estimate at 75 billion. To put it into perspective that’s 9.4 connected…