The connection between personalized experiences, customer loyalty, and engagement is undeniable. According to Accenture, 91% of consumers are more likely to shop with brands that recognize and remember them, and provide relevant offers and recommendations.
Read moreWhy Subscription Fatigue isn’t to Blame for your Churn Rate
Subscription fatigue is commonly understood to refer to the feelings of overwhelm and frustration that consumers may experience when managing multiple subscriptions, which can lead to them cancelling their subscriptions. When the topic is covered in the media, it is usually in relation to entertainment streaming platforms, but it can also apply to a range of other services, including FMCG, and there is anecdotal evidence that subscription fatigue exists in the B2B world too.
Read moreHow Aria Customers Polaris and ANWB Sustain Subscription Growth in an Ominous Economic Climate
On the heels of last year’s successful inaugural user conference, Aria again gathered European customers, partners, and special guests – this time in Amsterdam – for a day of collaboration, networking, and insights-sharing.
Read moreSubscription Trends in an Era of Economic Uncertainty
In May 2023, Aria hosted its annual European user conference in Amsterdam. One of the highlights of the day was a panel discussion on the topic of Subscription Trends in an Era of Economic Uncertainty. Joining Aria’s CIO Brendan O’Brien on the panel were two of Aria’s clients – ANWB, the leading provider of roadside assistance in the Netherlands, and Polaris, one of the largest publishing houses in Norway.
Read more5 Themes and Trends that will Impact Digital and Subscription Businesses in 2023
Digital transformation remained a dominant business theme in 2022, with enterprises of all kinds continuing to pursue digital business strategies. In doing so, they seek not only greater flexibility and capability from modern technology solutions, but also a lower total cost of ownership (TCO) than the legacy solutions being replaced.
Read moreIDC Research Director Mark Thomason Talks Monetization Trends and More at Aria Recur
Last month, Aria gathered customers and partners in Copenhagen for Recur, the company’s user conference series. IDC Research Director Mark Thomason took the stage to share the firm’s most recent research capturing attitudes, perceptions, trends, and best practices gleaned from vendors and enterprises across multiple industries on a range of topics related to digital transformation,…
Read moreAria Recur 2022 Brings Customers & Partners Together in Copenhagen for a Day of Networking and Diving into Subscription Trends
Digitization and 5G connectivity are among the factors spurring enterprises across a wide range of industries to pursue recurring revenue business strategies. Companies embarking on digital transformation initiatives seeking to bring new products and services to market need to stay on top of a range of issues related to monetization, billing complexity, pricing, and more….
Read moreCurrent Trends in Analytical Innovation: A Synopsis of Aria’s Exclusive Customer Roundtable
Organizations are challenged with continuing to develop, deploy and leverage data strategies while keeping pace with the ever-changing nature of analytics, technology, and an unstable global business environment. Tracking the trends has never been more important. To that end, Aria gathered a panel of analytics experts from the worlds of business and academia for an…
Read moreWill Car Dealerships Survive the EV Revolution?
The speed of disruption in the automotive industry is accelerating. In less than a decade, new on-demand services and connected cars have altered business models that had endured virtually unchanged for more than 100 years. But it’s at the dealership that one of the most profound disruptions may well take place, driven, in part, by…
Read moreSharing Our Way to a Better IoT
Most of the reports we see about our uber-connected future paint a rosy picture. Internet of Everything (IoE)-related business is booming. Gartner predicts that spending on IoT-connected services will exceed $3 trillion by 2020, and that by that time, IoT devices will outnumber the world population. The challenges to reaching this connected utopia are significant,…
Read more5 Ways CSPs Can Personalize Customer Service
If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that CSPs have a NetPromoter score…
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