Transforming BSS: Concept-to-Cash and Cash-to-Care

Aria + Salesforce

With nearly ubiquitous mobile and internet connectivity, consumers and businesses have come to expect instant access to configurable products and services, and the ability to interact with companies digitally.

For communication service providers (CSPs), this means being able to automate the creation and delivery of products and services that are tailored to customers’ needs and that are often backed by service level agreements (SLAs).

Most CSPs recognize that they need to transition from legacy business support systems (BSS) if they are to reduce their cost-to serve, personalize at scale, and grow their service options. But this is not an easy task for companies with hundreds of legacy systems. However, Aria Systems and Salesforce can help. Read this eBook to learn how.