You want your recurring offerings to be available for purchase on your subscription commerce website and in your self-service app. Your customers are looking for an engaging experience where they can compare products, plans, and pricing, redeem coupons, and enter payment information securely. Aria makes it easy to do this in your brand and meet your customer experience requirements by providing the information you need through secure API calls to your subscription e-commerce platform. Whether you are selling B2B, B2C, or B2B2C, Aria enables you to deliver the best possible customer experience.
Leverage the power of Aria’s data integration capabilities to better engage your customers and provide the seamless self-service experience they’re looking for. Aria sits between your subscription commerce and self-service sites, and your financial systems of record to ensure the products and services you sell are available and properly accounted for when subscribed to. Aria’s out-of-the-box integrations and connectors, along with our rich library of integration APIs, enable you to simply connect your e-commerce subscription platform and self-service apps to the Aria platform. You can integrate Aria with your shopping cart to take advantage of our rating and charging, tax processing, and secure, PCI-compliant payment processing.
The sites tied to your e-commerce subscription platform are often your first and last point of contact with customers. Ramp up your online presence and drive customer acquisition by making it easy for users to sign up for your services regardless of product line or channel. Today’s tech-savvy customers expect to be able to do this themselves and manage their own accounts, including activating services, making payments, managing personal information and preferences, and seeing their account history and status in real-time. Customers want transparency and ease of use when making purchases or managing their accounts. Aria’s connections to your subscription commerce software give them all of this and more.
Because Aria ties seamlessly into a host of third-party platforms, including your enterprise subscription commerce system, it presents a single source of truth for your data. This not only clarifies information for your customers, but greatly helps your Customer Support team’s efficiency and effectiveness. Your support engineers won’t need to bounce from application to application in order to give a customer the information they need. This makes the job easier for your customer support representatives (CSRs), saves them time, and prevents your customers from waiting for long periods of time while Support is accessing data from many diverse systems.
Every time a customer has an interaction with your company, it’s a chance to either delight or disappoint them. A good experience will put you in a positive light and inspire a customer’s loyalty and retention. However, a bad experience can have the exact opposite effect and drive people away.
These individual touch points are what Aria refers to as “revenue moments,” because each one ultimately affects your business and your profits. For that reason, you want to get the most out of every customer interaction. Aria helps by having the flexibility to present the right offers at the right time. And by keeping your end-customer’s experience with your company’s site simple and easy to manage, you make customers happy, which maximizes their customer lifetime value (CLV).