Recurring Revenue & Subscription Billing Blog

5 Ways to Prevent Billing Disputes
By: Owen Ray

Owen Ray

When it comes to billing, surprises are usually a bad thing. When your customer expects to see one thing on their bill or invoice and they get something else, you can expect a call or even to lose their business. From inaccurate invoices to errors and inconsistencies, there are many […]

Read More »

The Age of the Customer: A Rebirth of Customer-based Everything
By: Parker Trewin

Parker Trewin

These days it seems like everyone is talking about their customer obsession. From Forrester Research, which has based a business plan and research agenda on “The Age of the Customer” to Jim Blasingame’s book of the same name. Consultants, authors, and marketing pros are embracing customer centricity with bear hug-like […]

Read More »

Top 5 Payment Trends for 2017
By: Roelant Prins

Roelant Prins Guest Author

This was written by Roelant Prins, the COO of multichannel payment company and Aria partner, Adyen. The ultimate payments experience is invisible. What steps can you take this year to bring you closer to this goal? In the world of commerce, convenience rules supreme. And huge advances have been made […]

Read More »

How B2B Customers are Becoming More Like B2C
By: Owen Ray

Owen Ray

The difference between B2B and B2C sales tactics used to be stark. B2B transactions are traditionally very complex, happen over a long period of time, and require continual hand-holding from professional services organizations from deployment well past adoption. Consumer purchasing, especially in the digital age, has become a fast, easy, […]

Read More »

This Week in Monetization – April 6, 2017
By: Owen Ray

Owen Ray

Happy first Friday of Q2! Closing and opening a couple quarters got you down? We’ve just the thing to pick you up with some customer service schadenfreude from Garadget, Audi expanding its mobility footprint, and a real subscription service for virtual reality. Shutting down irate IoT customers It has happened […]

Read More »

Handling Irate Customers in the IoT Age
By: Owen Ray

Owen Ray

It’s happened to everyone who has ever been in customer service. An issue between customer and provider turns into a screaming match. You did all the right things—empathized, apologized, and tried to find a solution, and you still end up with someone screaming and cussing in your face. When I […]

Read More »

3 Ways the Right Billing System Can Boost Customer Retention
By: Bob Harden

Bob Harden

A friend of mine loves to tell a story about the day his mobile provider saved him $40. He had just finished an hour-long call to a project team in India when his phone rang. It was customer service from his mobile provider, letting him know that the cost of […]

Read More »

Revenue Moments: Making the Rubber Meet the Road
By: Parker Trewin

Parker Trewin

At Aria, we’ve spent a great deal of opining the importance of taking advantage of every possible revenue moment. Revenue moments are all the customer touchpoints and events that occur in the recurring revenue cycle that generate more profits and help you retain happier customers. And while the digital world […]

Read More »

Mobile Carriers Entering Protracted Pricing Battle
By: Owen Ray

Owen Ray

Whether you are down with Android or Apple, nearly every provider can sell you the device you need. If they don’t have it, you can drop the cash and BYOD. The service and coverage provided by major carriers are so close that you would be hard-pressed to tell the difference […]

Read More »

5 Ways CSPs Can Personalize Customer Service
By: Parker Trewin

Parker Trewin

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that […]

Read More »

The Forrester Wave: Subscription Billing Platforms, Q4 2015

Download Recurring Revenue Management for Dummies

See why Aria Systems was named a leader in subscription billing platforms by Forrester Research.

Download to Learn Why »

Recurring Revenue Management for Dummies

Download Recurring Revenue Management for Dummies

Does your company want to become the next Uber, Netflix, or Salesforce? These companies have crushed their competition and built billion-dollar valuations by focusing on recurring revenue models.

Get the eBook Now »

Categories

Archives

Discover what Aria can do for you.