Recurring Revenue & Subscription Billing Blog

3 Ways the Right Billing System Can Boost Customer Retention
By: Bob Harden

Bob Harden

A friend of mine loves to tell a story about the day his mobile provider saved him $40. He had just finished an hour-long call to a project team in India when his phone rang. It was customer service from his mobile provider, letting him know that the cost of […]

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Revenue Moments: Making the Rubber Meet the Road
By: Parker Trewin

Parker Trewin

At Aria, we’ve spent a great deal of opining the importance of taking advantage of every possible revenue moment. Revenue moments are all the customer touchpoints and events that occur in the recurring revenue cycle that generate more profits and help you retain happier customers. And while the digital world […]

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Mobile Carriers Entering Protracted Pricing Battle
By: Owen Ray

Owen Ray

Whether you are down with Android or Apple, nearly every provider can sell you the device you need. If they don’t have it, you can drop the cash and BYOD. The service and coverage provided by major carriers are so close that you would be hard-pressed to tell the difference […]

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5 Ways CSPs Can Personalize Customer Service
By: Parker Trewin

Parker Trewin

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that […]

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5 Ways Telecoms Can Improve Customer Focus
By: Sean Kirk

Sean Kirk

Cable providers, telecoms, and mobile operators are facing unprecedented challenges. The commoditization of voice and data services. Cord-cutting due to over-the-top (OTT) options. Emerging connectivity alternatives such as fixed wireless offered by aggressive newcomers. All threaten the traditional revenue streams communications service providers (CSPs) once thrived on. How can CSPs […]

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The State of Digital Transformation 2016
By: Owen Ray

Owen Ray

Digital transformation has become far more than a tech industry buzzword in 2016. It is now a prime directive in nearly every imaginable industry. The digital economy now stretches to every corner of the economic universe as customer demands drive an ever-accelerating pace of change. This leaves companies fighting significant […]

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Is Every Company Really a Tech Company?
By: Owen Ray

Owen Ray

One of the hot business catch phrases of 2016 is that “every company is a tech company.” There is some truth to this. Whether you’re in the business of growing apricots or selling automobiles, your investment in technology can be the difference between success and failure. That technology—say, an app […]

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Five Ways to Improve Your Customers’ Experience
By: Parker Trewin

Parker Trewin

Note: This article first appeared in Total Retail Report. This is an actual story: I call an online service provider and I get auto prompts requesting more information “to serve me better”. I punch in my phone number, my social security number and my account number. I follow more prompts […]

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Defining the Membership Economy – 7 Questions with Robbie Kellman-Baxter
By: Parker Trewin

Parker Trewin

Robbie Kellman-Baxter is a best-selling author, sought-after speaker, and industry expert on the Membership Economy, a rapidly accelerating business sector built upon establishing ongoing, formal relationships over time. Her company, Peninsula Strategies, helps teams grow new businesses and reposition existing businesses in light of these changing market conditions. Not surprisingly, […]

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[INFOGRAPHIC]: 4 Keys to Designing a Better Customer Bill
By: Eileen Bernardo

Eileen Bernardo

When purchasing a recurring product or service, every customer receives a bill. And studies indicate that 95% of invoices are opened and read right away, giving businesses a chance to connect with their customers. Are you maximizing the opportunity? The customer bill is often seen as a necessary transaction rather than an opportunity. […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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