Recurring Revenue & Subscription Billing Blog

Mobile Carriers Entering Protracted Pricing Battle
By: Owen Ray

Owen Ray

Whether you are down with Android or Apple, nearly every provider can sell you the device you need. If they don’t have it, you can drop the cash and BYOD. The service and coverage provided by major carriers are so close that you would be hard-pressed to tell the difference […]

Read More »

5 Ways CSPs Can Personalize Customer Service
By: Parker Trewin

Parker Trewin

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that […]

Read More »

5 Ways Telecoms Can Improve Customer Focus
By: Sean Kirk

Sean Kirk

Cable providers, telecoms, and mobile operators are facing unprecedented challenges. The commoditization of voice and data services. Cord-cutting due to over-the-top (OTT) options. Emerging connectivity alternatives such as fixed wireless offered by aggressive newcomers. All threaten the traditional revenue streams communications service providers (CSPs) once thrived on. How can CSPs […]

Read More »

The State of Digital Transformation 2016
By: Owen Ray

Owen Ray

Digital transformation has become far more than a tech industry buzzword in 2016. It is now a prime directive in nearly every imaginable industry. The digital economy now stretches to every corner of the economic universe as customer demands drive an ever-accelerating pace of change. This leaves companies fighting significant […]

Read More »

Is Every Company Really a Tech Company?
By: Owen Ray

Owen Ray

One of the hot business catch phrases of 2016 is that “every company is a tech company.” There is some truth to this. Whether you’re in the business of growing apricots or selling automobiles, your investment in technology can be the difference between success and failure. That technology—say, an app […]

Read More »

Five Ways to Improve Your Customers’ Experience
By: Parker Trewin

Parker Trewin

Note: This article first appeared in Total Retail Report. This is an actual story: I call an online service provider and I get auto prompts requesting more information “to serve me better”. I punch in my phone number, my social security number and my account number. I follow more prompts […]

Read More »

Defining the Membership Economy – 7 Questions with Robbie Kellman-Baxter
By: Parker Trewin

Parker Trewin

Robbie Kellman-Baxter is a best-selling author, sought-after speaker, and industry expert on the Membership Economy, a rapidly accelerating business sector built upon establishing ongoing, formal relationships over time. Her company, Peninsula Strategies, helps teams grow new businesses and reposition existing businesses in light of these changing market conditions. Not surprisingly, […]

Read More »

[INFOGRAPHIC]: 4 Keys to Designing a Better Customer Bill
By: Eileen Bernardo

Eileen Bernardo

When purchasing a recurring product or service, every customer receives a bill. And studies indicate that 95% of invoices are opened and read right away, giving businesses a chance to connect with their customers. Are you maximizing the opportunity? The customer bill is often seen as a necessary transaction rather than an opportunity. […]

Read More »

Fueling Recurring Revenue with a Single Customer View
By: Sean Kirk

Sean Kirk Guest Author

For companies seeking recurring revenue growth, success hinges on having a single view of the customer across the business. But obtaining such holistic perspectives is something few companies actually achieve. The stakes are high. Fragmented customer data can lead to lost sales, customer churn, and lasting brand damage. Agile billing […]

Read More »

Maximize Recurring Revenue with Existing Customer Accounts
By: Meghan McGuire

Meghan McGuire

Did you know that 80% of future revenue comes from 20% of existing customers? This makes customer retention an integral part of recurring revenue success. So how can you maintain a positive relationship with current customers while simultaneously maximizing the revenue you can get from each one? As the director of […]

Read More »

The Forrester Wave: Subscription Billing Platforms, Q4 2015

Download Recurring Revenue Management for Dummies

See why Aria Systems was named a leader in subscription billing platforms by Forrester Research.

Download to Learn Why »

Recurring Revenue Management for Dummies

Download Recurring Revenue Management for Dummies

Does your company want to become the next Uber, Netflix, or Salesforce? These companies have crushed their competition and built billion-dollar valuations by focusing on recurring revenue models.

Get the eBook Now »

Categories

Archives

Discover what Aria can do for you.