Recurring Revenue & Subscription Billing Blog

5 Ways CSPs Can Personalize Customer Service
By: Parker Trewin

Parker Trewin

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that […]

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5 Ways Telecoms Can Improve Customer Focus
By: Sean Kirk

Sean Kirk

Cable providers, telecoms, and mobile operators are facing unprecedented challenges. The commoditization of voice and data services. Cord-cutting due to over-the-top (OTT) options. Emerging connectivity alternatives such as fixed wireless offered by aggressive newcomers. All threaten the traditional revenue streams communications service providers (CSPs) once thrived on. How can CSPs […]

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This Week in Monetization – Jan. 26, 2017
By: Owen Ray

Owen Ray

Happy Friday! As California begins to drown its way out of the drought, more companies are swimming in recurring revenue from new lines of business and acquisitions. This week we’ll look at Sprint catching a wave with Jay Z’s Tidal, Ford and General Motors diving into mobility, and Cisco pouring […]

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2017 Opportunities for CSPs, 5G, and Connected Vehicles
By: Brendan O'Brien

Brendan O'Brien

2017 could be a year of great opportunities for communications service providers (CSPs) or it could be the year that they truly fall behind. We have said time and time again that CSPs must become Digital Service Providers in order to remain competitive, and with a tidal wave of IoT-related […]

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3 Ways Telecoms Will Monetize 5G
By: Sean Kirk

Sean Kirk

If you are looking forward to 5G so you can stream movies while downloading Madonna’s discography and controlling a dozen IoT devices from your phone, you might want to slow your roll. Wide-scale deployment of 5G, or fifth generation wireless, is not expected to happen for another 8 to 10 […]

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Three Ways CSPs Can Monetize IoT
By: Brendan O'Brien

Brendan O'Brien

For communications service providers reeling from losses in their traditional lines of business, the Internet of Things provides tantalizing opportunities to reverse their fortunes. At first glance, you’d think monetizing IoT would be a slam-dunk for the comms industry. After all, they control the networks that IoT devices must traverse. […]

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Three Things to Replace Telecom Voice Revenue
By: Owen Ray

Owen Ray

It’s no secret that voice and messaging revenue have been in rapid decline as attractive OTT options have nabbed customers and diverted significant recurring revenue from telecoms. What’s startling is how much of an impact this has had—telecom companies could be missing out on $386 billion in revenue due to […]

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Sneak Peek: Aria Monetize 2016 Conference Speakers
By: Owen Ray

Owen Ray

Monetize is the premier conference for usage- and subscription-based businesses. At Monetize 2016, you’ll discover how global enterprise companies maximize their strategies for growing recurring revenue industry with insights, use cases, and 1:1 networking with fellow industry leaders. Here’s a sneak peek at some of the great speakers we have […]

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3 Ways Telecoms Can Complete the Digital Metamorphosis
By: Brendan O'Brien

Brendan O'Brien

Now that everything depends so heavily on connectivity, you would think the businesses that own the communications infrastructure would be on top of monetizing their connections. Instead, Telcos, largely in the communications service providers (CSPs) category, are being run roughshod by faster moving digital service players like Netflix, Skype, and […]

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4 Things CSPs Can Learn from my Personal Tech Upgrade
By: Parker Trewin

Parker Trewin

Over the past few months I’ve embarked on a major personal technology upgrade. With each purchase, I’m reminded just how much has changed since I got my first phone, PC, and Walkman. Personal technology has completely transformed since I got my prized Motorola flip phone. It was the late 90’s […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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