Recurring Revenue & Subscription Billing Blog

5G Could Drive $2.4 Trillion in Connected Car Output
By: Owen Ray

Owen Ray

Consistent, fast, and seamless communications are key to enabling autonomous vehicles. Connected cars must talk to everything around them, from other cars to road infrastructure to the gadgets riders have brought in the cars with them. 5G will be critical to allowing vehicle-to-everything (V2X) communications and may become integral to […]

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5 Ways CSPs Can Personalize Customer Service
By: Parker Trewin

Parker Trewin

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that […]

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5 Ways Telecoms Can Improve Customer Focus
By: Sean Kirk

Sean Kirk

Cable providers, telecoms, and mobile operators are facing unprecedented challenges. The commoditization of voice and data services. Cord-cutting due to over-the-top (OTT) options. Emerging connectivity alternatives such as fixed wireless offered by aggressive newcomers. All threaten the traditional revenue streams communications service providers (CSPs) once thrived on. How can CSPs […]

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2017 Opportunities for CSPs, 5G, and Connected Vehicles
By: Brendan O'Brien

Brendan O'Brien

2017 could be a year of great opportunities for communications service providers (CSPs) or it could be the year that they truly fall behind. We have said time and time again that CSPs must become Digital Service Providers in order to remain competitive, and with a tidal wave of IoT-related […]

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Three Ways CSPs Can Monetize IoT
By: Brendan O'Brien

Brendan O'Brien

For communications service providers reeling from losses in their traditional lines of business, the Internet of Things provides tantalizing opportunities to reverse their fortunes. At first glance, you’d think monetizing IoT would be a slam-dunk for the comms industry. After all, they control the networks that IoT devices must traverse. […]

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Three Things to Replace Telecom Voice Revenue
By: Owen Ray

Owen Ray

It’s no secret that voice and messaging revenue have been in rapid decline as attractive OTT options have nabbed customers and diverted significant recurring revenue from telecoms. What’s startling is how much of an impact this has had—telecom companies could be missing out on $386 billion in revenue due to […]

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3 Ways Telecoms Can Complete the Digital Metamorphosis
By: Brendan O'Brien

Brendan O'Brien

Now that everything depends so heavily on connectivity, you would think the businesses that own the communications infrastructure would be on top of monetizing their connections. Instead, Telcos, largely in the communications service providers (CSPs) category, are being run roughshod by faster moving digital service players like Netflix, Skype, and […]

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Verizon Acquires Yahoo! to Grab More Content Revenue
By: Owen Ray

Owen Ray

The telecom industry is so rapidly transforming that we’ll soon have to stop calling them “telecoms”. Verizon’s acquisition of Yahoo!, and just 14 months earlier, AOL, shows us the content and services-driven direction that telecoms are taking to find new revenue streams. In an age where providers are experiencing precipitous […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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