Recurring Revenue & Subscription Billing Blog

What Downtime Is Really Costing You
By: Parker Trewin

Parker Trewin

Network availability has become the checkbox metric of the new century with anything above 99% uptime meeting most corporate standards. Availability and uptime numbers are often bandied about as general performance indicators. Yet, discussion often ends there. But what’s behind the numbers? 99.95% and 99.90% availability, for instance, is often […]

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How the Right Billing System Benefits Every Business Unit
By: Bob Harden

Bob Harden

It was about fifteen years ago that I wrote my first business case for deploying a new billing system. It spelled out the business benefits for our IT and Billing Operations teams in vivid detail. But what I didn’t know at the time was how much I’d missed – how […]

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Customer-Era Pricing Goes Beyond Simple Subscriptions
By: Owen Ray

Owen Ray

Just a few years ago, the simple subscription and the recurring revenue derived from it was the savior for sagging sales. It allowed companies to retain more customers, gain recurring revenue, and get Wall Street’s attention. However, the demands of the connected customer have quickly outstripped the usefulness of the […]

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Infographic: 5 Questions to Ask Billing System Vendors
By: Owen Ray

Owen Ray

Whether your company is making its first entrance in the IoT, going from shrink-wrapped to SaaS, or starting up subscription services, you’ll probably end up looking at a new billing system. Recurring revenue business requires flexibility, agility, and business user configureability that legacy ERP systems just don’t have, and which […]

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3 Ways the Right Billing System Can Boost Customer Retention
By: Bob Harden

Bob Harden

A friend of mine loves to tell a story about the day his mobile provider saved him $40. He had just finished an hour-long call to a project team in India when his phone rang. It was customer service from his mobile provider, letting him know that the cost of […]

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The Limitations of Homegrown Billing Systems
By: Bob Harden

Bob Harden

Homegrown is great for some things… A few years ago, I built a billing system. OK, I didn’t build it all by myself—I was part of the management team that owned the project. It was a memorable experience for all the wrong reasons, but that’s a story for another day. […]

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7 Deadly Sins of Billing System Deployment
By: Owen Ray

Owen Ray

Your billing system is at the heart of your operation, and it touches nearly every other back-office system you use. Accordingly, changing billing systems is no small task. At Aria, we know that switching billing systems isn’t like plugging in a new printer. There is risk involved, it takes time, […]

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Three Keys to Selecting the Right Billing System
By: Owen Ray

Owen Ray

As customers demand more choice and flexibility, businesses are scrambling to adopt new business models to fit their needs. In order to support new subscription- and usage-based services and enable an obsessive focus on customer experience, selecting the right billing system is more important than ever. According to a survey […]

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2017 Opportunities for CSPs, 5G, and Connected Vehicles
By: Brendan O'Brien

Brendan O'Brien

2017 could be a year of great opportunities for communications service providers (CSPs) or it could be the year that they truly fall behind. We have said time and time again that CSPs must become Digital Service Providers in order to remain competitive, and with a tidal wave of IoT-related […]

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Recurring Revenue Adoption Reaches Tipping Point in 2016
By: Andres Botero

Andres Botero

The demand for recurring- or usage-based services reached a tipping point in 2016. According to a Gatepoint and Aria survey of executives, 52 percent of respondents cited use of consumption and usage-based models, while many are turning away from one-time transactions. In addition, 43 percent plan to move towards cloud-based […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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Recurring Revenue Management for Dummies

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