Recurring Revenue & Subscription Billing Blog

Mobile Carriers Entering Protracted Pricing Battle
By: Owen Ray

Owen Ray

Whether you are down with Android or Apple, nearly every provider can sell you the device you need. If they don’t have it, you can drop the cash and BYOD. The service and coverage provided by major carriers are so close that you would be hard-pressed to tell the difference […]

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5 Ways CSPs Can Personalize Customer Service
By: Parker Trewin

Parker Trewin

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that […]

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5 Ways Telecoms Can Improve Customer Focus
By: Sean Kirk

Sean Kirk

Cable providers, telecoms, and mobile operators are facing unprecedented challenges. The commoditization of voice and data services. Cord-cutting due to over-the-top (OTT) options. Emerging connectivity alternatives such as fixed wireless offered by aggressive newcomers. All threaten the traditional revenue streams communications service providers (CSPs) once thrived on. How can CSPs […]

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This Week in Monetization – February 10
By: Owen Ray

Owen Ray

Happy Friday! Kick your shoes off, put your feet up on the desk, and throw some fish in the office microwave so people will actually hope you leave early! Just kidding, cooking fish in the office micro is never cool. I’m bringing this up because we’re about to talk about […]

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Backing the Right Horses in the Race to 5G Revenue
By: Sean Kirk

Sean Kirk

Speed. It’s one of the defining attributes of the Internet of Things (IoT). 5G, or fifth generation wireless, will make 4G LTE look like a worn-out old nag when it trots out its warp speed connections between billions of smart objects and devices. For communications service providers (CSPs) that provide […]

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3 Ways Telecoms Will Monetize 5G
By: Sean Kirk

Sean Kirk

If you are looking forward to 5G so you can stream movies while downloading Madonna’s discography and controlling a dozen IoT devices from your phone, you might want to slow your roll. Wide-scale deployment of 5G, or fifth generation wireless, is not expected to happen for another 8 to 10 […]

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Three Ways CSPs Can Monetize IoT
By: Brendan O'Brien

Brendan O'Brien

For communications service providers reeling from losses in their traditional lines of business, the Internet of Things provides tantalizing opportunities to reverse their fortunes. At first glance, you’d think monetizing IoT would be a slam-dunk for the comms industry. After all, they control the networks that IoT devices must traverse. […]

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3 Ways Telecoms Can Complete the Digital Metamorphosis
By: Brendan O'Brien

Brendan O'Brien

Now that everything depends so heavily on connectivity, you would think the businesses that own the communications infrastructure would be on top of monetizing their connections. Instead, Telcos, largely in the communications service providers (CSPs) category, are being run roughshod by faster moving digital service players like Netflix, Skype, and […]

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4 Things CSPs Can Learn from my Personal Tech Upgrade
By: Parker Trewin

Parker Trewin

Over the past few months I’ve embarked on a major personal technology upgrade. With each purchase, I’m reminded just how much has changed since I got my first phone, PC, and Walkman. Personal technology has completely transformed since I got my prized Motorola flip phone. It was the late 90’s […]

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Verizon Acquires Yahoo! to Grab More Content Revenue
By: Owen Ray

Owen Ray

The telecom industry is so rapidly transforming that we’ll soon have to stop calling them “telecoms”. Verizon’s acquisition of Yahoo!, and just 14 months earlier, AOL, shows us the content and services-driven direction that telecoms are taking to find new revenue streams. In an age where providers are experiencing precipitous […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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