Recurring Revenue & Subscription Billing Blog

Handling Irate Customers in the IoT Age
By: Owen Ray

Owen Ray

It’s happened to everyone who has ever been in customer service. An issue between customer and provider turns into a screaming match. You did all the right things—empathized, apologized, and tried to find a solution, and you still end up with someone screaming and cussing in your face. When I […]

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Opportunities and Barriers in Industrial IoT
By: Owen Ray

Owen Ray

Smart cars and connected household devices get the lion’s share of IoT attention. It makes sense—consumer devices and cars are sexy and they attract a lot of eyes from a booth at CES. All the while, their geekier, bespectacled sibling, The Industrial Internet of Things (IIoT), is lurking in the […]

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CNET Takes Audi on Demand for a Spin
By: Owen Ray

Owen Ray

Are you a carless urbanite but you want to go on a trip this weekend? Don’t want to drive a nondescript rental sedan with dried gum stuck to the seat? It might be time to step up to a luxury lifestyle mobility service like the one from our partner, Audi. […]

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Personalizing the Monetization of the IoT
By: Brendan O'Brien

Brendan O'Brien

This article is based on an interview by Internet of Business It takes more than just a good Thing Devices may be the IoT’s ‘shiny objects’, but that the real money will flow to those companies that enable enterprises to actually make dollars and sense from all the data that devices generate. […]

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4 Big Tech Investments in Connected Cars
By: Owen Ray

Owen Ray

From chipmakers to SaaS vendors, the tech industry is making significant investments in autonomous cars and connected vehicles. Cars aren’t the first thing to come to mind when you think about many of these companies. The chipmakers, SaaS vendors, and hardware providers that are dropping major coin on automotive tech […]

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This Week in Monetization – Spring Edition
By: Owen Ray

Owen Ray

Happy Friday! Spring has sprung, so this weekend you are obliged to sit in the sun sipping on your favorite drink while listening to birds sing. That, or pulling weeds and cleaning up the mess winter has left. Before you get to that loveliness, see how Adobe designed another record […]

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3 Payments Insights for Subscription Businesses
By: Owen Ray

Owen Ray

Subscription businesses tend to put a great deal of emphasis on making their products indispensable and increasing engagement with their users. But one area that is often overlooked is the payment transaction—the moment of truth where the costs of customer acquisition are converted into (recurring) revenue. Many subscription businesses regard […]

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This Week in Monetization – March 16, 2017
By: Owen Ray

Owen Ray

Happy Friday! Since we’re all still a little groggy from the time change, I’ll try to keep this as simple as possible this week. I may even resort to potty humor! On that, this week it’s a funny tale about a smart toilet, Intel getting inside the connected vehicle, and […]

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Infographic: 5 Questions to Ask Billing System Vendors
By: Owen Ray

Owen Ray

Whether your company is making its first entrance in the IoT, going from shrink-wrapped to SaaS, or starting up subscription services, you’ll probably end up looking at a new billing system. Recurring revenue business requires flexibility, agility, and business user configureability that legacy ERP systems just don’t have, and which […]

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3 Ways the Right Billing System Can Boost Customer Retention
By: Bob Harden

Bob Harden

A friend of mine loves to tell a story about the day his mobile provider saved him $40. He had just finished an hour-long call to a project team in India when his phone rang. It was customer service from his mobile provider, letting him know that the cost of […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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