Recurring Revenue & Subscription Billing Blog

3 Ways the Right Billing System Can Boost Customer Retention
By: Bob Harden

Bob Harden

A friend of mine loves to tell a story about the day his mobile provider saved him $40. He had just finished an hour-long call to a project team in India when his phone rang. It was customer service from his mobile provider, letting him know that the cost of […]

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Revenue Moments: Making the Rubber Meet the Road
By: Parker Trewin

Parker Trewin

At Aria, we’ve spent a great deal of opining the importance of taking advantage of every possible revenue moment. Revenue moments are all the customer touchpoints and events that occur in the recurring revenue cycle that generate more profits and help you retain happier customers. And while the digital world […]

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This Week in Monetization – March 10, 2017
By: Owen Ray

Owen Ray

Happy Friday! Daylight saving time starts this weekend so we’ll lose an hour of sleep, but the longer days are a welcome change after a long, dark, and wet winter. Speaking of changing times, this week we’ll see connected cars racing to the top of the IoT pack, YouTube clicking […]

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The Digital Transformation of Pitney Bowes
By: Owen Ray

Owen Ray

There are many cautionary tales of disruption Kodak and Blockbuster that don’t have particularly happy endings. Company A ignores changing markets, company B swoops in and snatches all their customers, Company A fades into obscurity. But we don’t hear stories about the disrupted becoming the disruptor all too often. Pitney […]

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Is Ford Starting to Look More Like a Tech Company?
By: Owen Ray

Owen Ray

Auto manufacturers are usually only known for speed, agility, and risk-taking at the racetrack. When it comes to developing products, their moves are calculated, built-to-budget, and many years in the making. The industry’s adversity to risk frequently results in designed-by-committee cars that put sales numbers and margins ahead of innovation. […]

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This Week in Monetization – #MWC17 Edition
By: Owen Ray

Owen Ray

Happy Friday! Whether you are hitting the slopes or doing something more staycation-y this weekend, mobile tech will probably make it better. Some lucky Aria folks were at Mobile World Congress in Barcelona this week, so we all have mobile on our minds. At MWC, Ford dropped some futuristic delivery […]

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Opportunities for Mobile Providers in the Post-Smartphone Age
By: Sean Kirk

Sean Kirk

So it won’t literally be the post-smartphone age until we all have communications devices embedded in our retinas. But for mobile network operators (MNOs), the post-smartphone age is a real thing, right now. As revenues from traditional voice and data services have become commoditized, so have the devices themselves. Whether […]

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MWC17 Survey: 5G Will Require Replacement of Legacy OSS/BSS Systems
By: Owen Ray

Owen Ray

It is something of a battle cry at Aria that legacy OSS/BSS back-office systems can slow down business. The Mobile World Live (MWL) survey unveiled at Mobile World Congress this week highlights this pain point. In a study involving about 1,000 key decision makers from across the mobile ecosystem, 66 […]

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Phone Breakers Rejoice! Nokia Relaunches the 3310 at #MWC17
By: Owen Ray

Owen Ray

The handset industry is usually focused on packing more functionality into phones. More power. Bigger screens. Voice commands. More apps and more connectivity is the name of the game. However, Nokia has taken a decidedly retro route to relaunch its brand with a reboot of the venerable Nokia 3310. The […]

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Mobile Carriers Entering Protracted Pricing Battle
By: Owen Ray

Owen Ray

Whether you are down with Android or Apple, nearly every provider can sell you the device you need. If they don’t have it, you can drop the cash and BYOD. The service and coverage provided by major carriers are so close that you would be hard-pressed to tell the difference […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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