Recurring Revenue & Subscription Billing Blog

4 Eye-popping Stats and What it Means to Your Legacy Billing System
By: Parker Trewin

Parker Trewin

Despite billions spent and years of investment, legacy ERP and on-prem billing systems look to be nearing the end of their dominance, if not their usefulness, in the enterprise. As go-to-market speeds accelerate and customer expectations increase, these once “go-to” systems are becoming blockers instead of enablers. In the infographic […]

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Infographic: 5 Drivers of New Monetization Schemes
By: Parker Trewin

Parker Trewin

More and more it looks like “one and done” is indeed done. With digital services exploding and IoT taking off, but miles away from its meteoric potential, changes in the “how” and “what” of what’s being manufactured and sold are accelerating. Yet, as MGI Research reports the decline of the […]

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A Cybersecurity Reality Check
By: Parker Trewin

Parker Trewin

Seems like every week there’s a new headline about another hack into a company’s data, apps or site. The attacks and breaches have been industry agnostic: Home Depot, Google, Twitter, Sony, Anthem, the IRS and, famously the DNC, have not been spared. Cybercrime losses are mind bending coming in at […]

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What Downtime Is Really Costing You
By: Parker Trewin

Parker Trewin

Network availability has become the checkbox metric of the new century with anything above 99% uptime meeting most corporate standards. Availability and uptime numbers are often bandied about as general performance indicators. Yet, discussion often ends there. But what’s behind the numbers? 99.95% and 99.90% availability, for instance, is often […]

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Independent Research Firm Names Aria a “Leader”
By: Parker Trewin

Parker Trewin

This week Aria Systems was named a leader in recurring customer and billing management in The Forrester Wave™: Recurring Customer And Billing Management, Q3 2017. The report evaluates vendors according to strategy, current offering and market presence, using 35 different evaluation criteria. According to the report, “the leading recurring customer […]

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7 Customer-Centric Tactics to Build Customer Lifetime Value
By: Parker Trewin

Parker Trewin

As I suggested in my previous post on customer centricity, companies must reorient their thinking from product margins to customer lifetime value to be successful. While customer centricity may not be a new business concept, success in the arena now takes more than producing a product that meets demand. Emilie […]

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The Age of the Customer: A Rebirth of Customer-based Everything
By: Parker Trewin

Parker Trewin

These days it seems like everyone is talking about their customer obsession. From Forrester Research, which has based a business plan and research agenda on “The Age of the Customer” to Jim Blasingame’s book of the same name. Consultants, authors, and marketing pros are embracing customer centricity with bear hug-like […]

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Revenue Moments: Making the Rubber Meet the Road
By: Parker Trewin

Parker Trewin

At Aria, we’ve spent a great deal of opining the importance of taking advantage of every possible revenue moment. Revenue moments are all the customer touchpoints and events that occur in the recurring revenue cycle that generate more profits and help you retain happier customers. And while the digital world […]

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5 Ways CSPs Can Personalize Customer Service
By: Parker Trewin

Parker Trewin

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that […]

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5 Tips to Make Dunning an Opportunity
By: Parker Trewin

Parker Trewin

It’s almost sounds oxymoronic. How can dunning, a demand for payment, be an opportunity? In its simplest form, dunning is a communication. What you do with that communication is up to you. More often, enterprises are looking at dunning as opportunity to do more than just get the bill paid. […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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