Recurring Revenue & Subscription Billing Blog

What Downtime Is Really Costing You
By: Parker Trewin

Parker Trewin

Network availability has become the checkbox metric of the new century with anything above 99% uptime meeting most corporate standards. Availability and uptime numbers are often bandied about as general performance indicators. Yet, discussion often ends there. But what’s behind the numbers? 99.95% and 99.90% availability, for instance, is often […]

Read More »

Independent Research Firm Names Aria a “Leader”
By: Parker Trewin

Parker Trewin

This week Aria Systems was named a leader in recurring customer and billing management in The Forrester Wave™: Recurring Customer And Billing Management, Q3 2017. The report evaluates vendors according to strategy, current offering and market presence, using 35 different evaluation criteria. According to the report, “the leading recurring customer […]

Read More »

7 Customer-Centric Tactics to Build Customer Lifetime Value
By: Parker Trewin

Parker Trewin

As I suggested in my previous post on customer centricity, companies must reorient their thinking from product margins to customer lifetime value to be successful. While customer centricity may not be a new business concept, success in the arena now takes more than producing a product that meets demand. Emilie […]

Read More »

The Age of the Customer: A Rebirth of Customer-based Everything
By: Parker Trewin

Parker Trewin

These days it seems like everyone is talking about their customer obsession. From Forrester Research, which has based a business plan and research agenda on “The Age of the Customer” to Jim Blasingame’s book of the same name. Consultants, authors, and marketing pros are embracing customer centricity with bear hug-like […]

Read More »

Revenue Moments: Making the Rubber Meet the Road
By: Parker Trewin

Parker Trewin

At Aria, we’ve spent a great deal of opining the importance of taking advantage of every possible revenue moment. Revenue moments are all the customer touchpoints and events that occur in the recurring revenue cycle that generate more profits and help you retain happier customers. And while the digital world […]

Read More »

5 Ways CSPs Can Personalize Customer Service
By: Parker Trewin

Parker Trewin

If you’ve ever dealt with your local cable, internet, or phone company, then you won’t be surprised to learn that these Communication Service Providers (CSPs) aren’t known for excellent customer service. However, you may be taken aback by the depth of the problem. The Temkin Group reported in 2015 that […]

Read More »

5 Tips to Make Dunning an Opportunity
By: Parker Trewin

Parker Trewin

It’s almost sounds oxymoronic. How can dunning, a demand for payment, be an opportunity? In its simplest form, dunning is a communication. What you do with that communication is up to you. More often, enterprises are looking at dunning as opportunity to do more than just get the bill paid. […]

Read More »

Transportation of Things is Destination as a Service
By: Parker Trewin

Parker Trewin

It’s the holidays again, and along with the turkey and stuffing, there’s the annual hustle and bustle of getting things from point A to point B. Above and beyond getting said turkey from fork to mouth. This past weekend, AAA estimated that a total of 48.7 million Americans took to […]

Read More »

Five Ways to Improve Your Customers’ Experience
By: Parker Trewin

Parker Trewin

Note: This article first appeared in Total Retail Report. This is an actual story: I call an online service provider and I get auto prompts requesting more information “to serve me better”. I punch in my phone number, my social security number and my account number. I follow more prompts […]

Read More »

The Key to Moving Faster in the Post-Millennium
By: Parker Trewin

Parker Trewin

According to Salesforce veteran employees Matt Evans and Kevin Flowers, the number one question Salesforce gets asked is this: How can I move faster?  Somewhat refreshingly, they didn’t just pull out the technology card but posited that a combination of people, processes, and technologies are required if companies want to […]

Read More »

The Forrester Wave: Subscription Billing Platforms, Q4 2015

Download Recurring Revenue Management for Dummies

See why Aria Systems was named a leader in subscription billing platforms by Forrester Research.

Download to Learn Why »

Recurring Revenue Management for Dummies

Download Recurring Revenue Management for Dummies

Does your company want to become the next Uber, Netflix, or Salesforce? These companies have crushed their competition and built billion-dollar valuations by focusing on recurring revenue models.

Get the eBook Now »

Categories

Archives

Discover what Aria can do for you.