Recurring Revenue & Subscription Billing Blog

Those That Monetize Will Thrive
By: Bob Harden

Bob Harden Guest Author

This is part one of a six-part series explaining why billing, as commonly practiced, is broken, why a more comprehensive monetization strategy is necessary to future success, and how to prosperously make the transition from billing to monetization. We’re all familiar with the traditional one-and-done Quote-to-Cash (Q2C) cycle – you […]

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Is Your Business Too Stable to Grow in the Digital Age?
By: Bob Harden

Bob Harden Guest Author

Forty years ago the Air Force had a problem. They needed a next generation fighter jet – one that would push the boundaries of maneuverability. A group of General Dynamics engineers understood that the same characteristics that make an aircraft stable also reduce its ability to turn and maneuver, which […]

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Add This Requirement to Your Billing Vendor Checklist
By: Bob Harden

Bob Harden Guest Author

A friend of mine, Tom Stergios at Advanced Technology Group, recently posted a blog titled Selecting The Right Billing Solution. It’s a good read packed with useful information, and it makes a key point that I think often goes overlooked. While Tom breaks the selection process down into four different […]

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Pitfalls and Perils on the Road to IoT Nirvana
By: Bob Harden

Bob Harden Guest Author

As I sat down to actually write this post I spent a chunk of time staring at an empty page and scratching my head (a risky activity for me given the steadily declining amount of hair still attached to it). What does IoT Nirvana even look like? It’s a dizzyingly […]

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What the IoT Can Learn from Nordstrom
By: Bob Harden

Bob Harden Guest Author

I had the opportunity of a lifetime a few years ago. I was the president of my local school board, and we were one of five school districts nominated for a national award. The award ceremony was in the Senate Dining Room at the U.S. Capitol. Hillary Clinton was one […]

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A “How To” of Recurring Revenue Innovation
By: Bob Harden

Bob Harden Guest Author

Three and a half years ago I was working for a FTSE 100 global company. I had a fancy title, Global Software Director, Billing Solutions, and I was responsible for deploying and managing software solutions to support billing for our diverse global business units. As a business, we were growing […]

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Tinsel Town, Innovations and Emerging Revenue Streams
By: Bob Harden

Bob Harden Guest Author

In 1888, Thomas Edison decided he wanted to create “an instrument that does for the eye what the phonograph does for the ear.” He set one of his designers, W. K. L. Dickson, to the task of creating “moving pictures.” Edison’s team took advantage of a phenomenon known as persistence […]

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Who Are the Innovators? Why Do We Care?
By: Bob Harden

Bob Harden Guest Author

I have a friend who says that almost everything that is going to be invented has already been invented.  I’ve never invented anything (except maybe a new excuse or two for missing deadlines, like I did with this blog post) so I’m not one to pass judgment on the state […]

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Avoid “The Crush” With Your Recurring Revenue System
By: Bob Harden

Bob Harden Guest Author

I was stuck in a traffic jam the other day in Southern California. Some of you might think that statement is redundant. It’s the penance we pay for all of the sunshine. There is one particular stretch, affectionately nicknamed The Orange Crush, where three freeways merge, lanes split and go […]

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Netflix Is the Poster Child for Recurring Revenue
By: Bob Harden

Bob Harden Guest Author

Last week was a good week at Netflix. Actually, the run of good times has been going on for a while now, as evidenced by the Netflix Q4 2013 results released last week. The king of video streaming produced net income of $48 million, or $.79 per share, on revenues […]

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