Recurring Revenue & Subscription Billing Blog

Gazing Into the Crystal Ball: Business Predictions for 2016
By: Bob Harden

Bob Harden Guest Author

Along with celebrating the holidays, this is the time of year when we start looking ahead, thinking about what the future (i.e. 2016) might hold. My friends at Aria asked me to sit down and write my thoughts about business predictions for 2016. Back in July, I suggested that in […]

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A Billing Project Horror Story (And What I Learned)
By: Bob Harden

Bob Harden

A Halloween story should start with a line like, “It was a dark and stormy night as we approached the castle…” or something similar. But this particular horror story didn’t begin on a dark and stormy night – it was more like a sunny afternoon, something uncommon enough in that […]

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Lessons From My Plane Crash – The Cost of Delays
By: Bob Harden

Bob Harden

  “We’ve just hit something.” I’m fairly certain that this is not on the list of things you want to hear your pilot say. Even if the plane is on the ground and just beginning to back away from the terminal. It was late on a Sunday evening and I […]

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Three Ideas to Boost Customer Retention
By: Bob Harden

Bob Harden Guest Author

In a recurring revenue business, customer retention is an important growth strategy. I know that might sound counter-intuitive – the term retention implies keeping what you have, not growing something new. We tend to focus on customer acquisition when we talk about growth, but ideally a third or more of […]

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Recurring Revenue Success: It’s Iterative
By: Bob Harden

Bob Harden Guest Author

This is the final installment of a six-part series explaining why billing, as commonly practiced, is broken, why a more comprehensive monetization strategy is necessary to future success, and how to prosperously make the transition from billing to monetization. Part One: Those That Monetize Will Thrive focused on today’s changing market […]

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Transforming Your Billing System
By: Bob Harden

Bob Harden Guest Author

This is part five of a six-part series explaining why billing, as commonly practiced, is broken, why a more comprehensive monetization strategy is necessary to future success, and how to prosperously make the transition from billing to monetization. Part One: Those That Monetize Will Thrive focused on today’s changing market economy […]

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Selecting a Billing Solution Vendor: Separating Pretenders From Contenders
By: Bob Harden

Bob Harden Guest Author

This is part four of a six-part series explaining why billing, as commonly practiced, is broken, why a more comprehensive monetization strategy is necessary for future success, and how to prosperously make the transition from billing to monetization. Part One: Those That Monetize Will Thrive focused on today’s changing market economy […]

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New Success Requirements for Monetization
By: Bob Harden

Bob Harden Guest Author

Note: This is part three of a six-part series explaining why billing, as commonly practiced, is broken, why a more comprehensive monetization strategy is necessary for future success, and how to prosperously make the transition from billing to monetization. Part One: Those That Monetize Will Thrive focused on today’s changing market […]

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Five Signs Your Billing System Is Broken
By: Bob Harden

Bob Harden Guest Author

This is part two of a six-part series explaining why billing, as commonly practiced, is broken, why a more comprehensive monetization strategy is necessary for future success, and how to prosperously make the transition from billing to monetization. Part One: Those That Monetize Will Thrive focused on today’s changing market economy […]

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Why You Should Embrace Unpredictability: What Line of Business Owners (and Finance) Can Learn From IT
By: Bob Harden

Bob Harden Guest Author

I’m pretty sure that title scared away many of the finance people who might otherwise have read this post. But in a business climate where change is the norm, unpredictability is a part of life. And in the words of Taylor Swift, “You have to embrace the unpredictability of life […]

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