Recurring Revenue & Subscription Billing Blog

IoT of Caffeine: Connecting the Coffee Maker
By: Bob Harden

Bob Harden

While walking through Best Buy the other day I was mildly surprised to see a WiFi-enabled smart coffee machine. The coffee maker comes with an app that allows you to schedule brews, monitor status, change settings, and receive notifications on Apple iOS and Android devices. Does it help you make […]

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How to Extend the Life of Legacy Billing Systems
By: Bob Harden

Bob Harden

Last month, I wrote about the reasons why traditional on-premises billing platforms don’t make sense in today’s non-stop business environment. While those legacy platforms can process large volumes of transactions very quickly, they do so at the expense of the agility necessary to meet today’s rapid time-to-market demands for new […]

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Mullets, Mood Rings, and On-Premise Billing Software
By: Bob Harden

Bob Harden

Two years and 60,000 lines of code—that was my first exposure to billing software. It was the late 1980s, the days of mood rings, mullets, and giant on-premise billing systems custom-built by dedicated teams of programmers. Thankfully the mullets and mood rings are gone, but many of the old billing […]

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A Day Well Spent
By: Bob Harden

Bob Harden

I’ve spent almost two decades working in the enterprise monetization space. In that time, I’ve seen what was once a fairly simple and static operation – managing a sale from quote-to-cash – morph into something much more dynamic and complex. New business models, accelerating competition, and the need to deliver […]

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Are We Done with Dunning?
By: Bob Harden

Bob Harden

When I hear the word dunning, the first thing that comes to mind is a nasty form letter from a collections department saying that if you don’t pay your bill now, something awful will happen. Back in the day, I worked on software that produced those letters, and worked closely […]

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Are You Leaving Money on the Table? Usage Billing Gets It Back
By: Bob Harden

Bob Harden Guest Author

“If you’re a B2B provider and relying on a subscription only model, you’re probably leaving money on the table.” Did that pique your attention? You’re not alone. I recently posited this to my audience during my presentation on recurring revenue at a Finance seminar. The statement was meant to be […]

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Gazing Into the Crystal Ball: Business Predictions for 2016
By: Bob Harden

Bob Harden Guest Author

Along with celebrating the holidays, this is the time of year when we start looking ahead, thinking about what the future (i.e. 2016) might hold. My friends at Aria asked me to sit down and write my thoughts about business predictions for 2016. Back in July, I suggested that in […]

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A Billing Project Horror Story (And What I Learned)
By: Bob Harden

Bob Harden

A Halloween story should start with a line like, “It was a dark and stormy night as we approached the castle…” or something similar. But this particular horror story didn’t begin on a dark and stormy night – it was more like a sunny afternoon, something uncommon enough in that […]

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Lessons From My Plane Crash – The Cost of Delays
By: Bob Harden

Bob Harden

  “We’ve just hit something.” I’m fairly certain that this is not on the list of things you want to hear your pilot say. Even if the plane is on the ground and just beginning to back away from the terminal. It was late on a Sunday evening and I […]

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Three Ideas to Boost Customer Retention
By: Bob Harden

Bob Harden Guest Author

In a recurring revenue business, customer retention is an important growth strategy. I know that might sound counter-intuitive – the term retention implies keeping what you have, not growing something new. We tend to focus on customer acquisition when we talk about growth, but ideally a third or more of […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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