Recurring Revenue & Subscription Billing Blog

How the Right Billing System Benefits Every Business Unit
By: Bob Harden

Bob Harden

It was about fifteen years ago that I wrote my first business case for deploying a new billing system. It spelled out the business benefits for our IT and Billing Operations teams in vivid detail. But what I didn’t know at the time was how much I’d missed – how […]

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3 Ways the Right Billing System Can Boost Customer Retention
By: Bob Harden

Bob Harden

A friend of mine loves to tell a story about the day his mobile provider saved him $40. He had just finished an hour-long call to a project team in India when his phone rang. It was customer service from his mobile provider, letting him know that the cost of […]

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When to Call BS on Your Billing Vendor
By: Bob Harden

Bob Harden

A few years ago, I brought a team of people to Northern California. We had submitted a set of use cases to three highly regarded billing vendors a few weeks earlier, and now we were going to see live demos of working systems executing our use cases on our sample […]

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The Limitations of Homegrown Billing Systems
By: Bob Harden

Bob Harden

Homegrown is great for some things… A few years ago, I built a billing system. OK, I didn’t build it all by myself—I was part of the management team that owned the project. It was a memorable experience for all the wrong reasons, but that’s a story for another day. […]

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IoT of Caffeine: Connecting the Coffee Maker
By: Bob Harden

Bob Harden

While walking through Best Buy the other day I was mildly surprised to see a WiFi-enabled smart coffee machine. The coffee maker comes with an app that allows you to schedule brews, monitor status, change settings, and receive notifications on Apple iOS and Android devices. Does it help you make […]

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How to Extend the Life of Legacy Billing Systems
By: Bob Harden

Bob Harden

Last month, I wrote about the reasons why traditional on-premises billing platforms don’t make sense in today’s non-stop business environment. While those legacy platforms can process large volumes of transactions very quickly, they do so at the expense of the agility necessary to meet today’s rapid time-to-market demands for new […]

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Mullets, Mood Rings, and On-Premise Billing Software
By: Bob Harden

Bob Harden

Two years and 60,000 lines of code—that was my first exposure to billing software. It was the late 1980s, the days of mood rings, mullets, and giant on-premise billing systems custom-built by dedicated teams of programmers. Thankfully the mullets and mood rings are gone, but many of the old billing […]

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A Day Well Spent
By: Bob Harden

Bob Harden

I’ve spent almost two decades working in the enterprise monetization space. In that time, I’ve seen what was once a fairly simple and static operation – managing a sale from quote-to-cash – morph into something much more dynamic and complex. New business models, accelerating competition, and the need to deliver […]

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Are We Done with Dunning?
By: Bob Harden

Bob Harden

When I hear the word dunning, the first thing that comes to mind is a nasty form letter from a collections department saying that if you don’t pay your bill now, something awful will happen. Back in the day, I worked on software that produced those letters, and worked closely […]

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Are You Leaving Money on the Table? Usage Billing Gets It Back
By: Bob Harden

Bob Harden Guest Author

“If you’re a B2B provider and relying on a subscription only model, you’re probably leaving money on the table.” Did that pique your attention? You’re not alone. I recently posited this to my audience during my presentation on recurring revenue at a Finance seminar. The statement was meant to be […]

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The Forrester Wave: Subscription Billing Platforms, Q4 2015

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