A lot of people like to claim things are “perfect,” even when they’re not, but here’s a claim of perfection that just happens to be true: During the fourth quarter of 2013, Aria was perfect. “Perfect” in the sense that there was absolutely no unscheduled system downtime during the last three months of 2013. That’s zero. None. Zilch. Nada. Yes, Aria achieved perfection.
Now someone may look at my job title and wonder why I, a tech writer of all people, would be lauding this achievement. Well, I’m doing so for the following reason: The majority of my documentation revolves around the internal side of Aria, so while I’m not directly involved in the ever-moving fray that keeps the system up and running, I do get to see all sides of this effort. I get to see all the planning involved in terms of capacity, hardware, system redundancy, and backups. I get to see members of various teams taking emails and phone calls at two or three in the morning, and tackling puzzling issues during those times. I get to see how hard everyone works and how much the people here not only care about meeting the SLA (which is our guarantee of a certain percentage of system uptime to our clients), but surpassing it and having the system be as perfect as possible.
I am coming up on my year anniversary of being at Aria, and I can honestly say at this point in my 20-year career that I have never worked at a place where the people care about the customer and the product as much as they do here. I have also never worked at a company filled with as many staggeringly smart people who are committed to going above and beyond—not only wanting to maintain the status quo, but to innovate and become even better than the ideal.
This company had a perfect quarter to end last year, and I can’t tell you how fulfilling it is to work at a place where even this, where perfection, isn’t good enough. This is just how things work around here, and it’s why I wrote this post —I’m extremely proud of my co-workers for their efforts and achievements, I’m thrilled to have worked beside such amazing people for the last year, and I’m looking forward to another year of striving for the achievements that lie beyond perfection.
Steve Pisarek, Aria Systems
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