The Aria Blog

Archive: Billing Gone Wrong

Amazon.com needs help with entitlement instead of giving away free .mp3 songs

A recently completed purchase in the new Amazon music store reveals what we here at Aria call an "open loop" in their ordering and "entitlement" process.

Don't take our word for it ...

As the VP of Marketing here at Aria, I spend a lot of time determining how to best convince our prospects that they really do need a superior billing solution to run their business. We work on catchy phrases. The team draws cool graphics. We try to make billing look exciting. But every now and...