WiMAX
Download the WiMax Billing: Considerations for an Emerging Business Model whitepaper
Deploying a successful WiMAX system will inevitably involve a myriad of challenges- ranging from the learning curve of building a physical broadband network to supporting customers with the new technology. At first glance, billing and provisioning may seem like a relatively simple aspect of WiMAX deployment. Unfortunately, appearances are deceiving. The costs of poorly planning for and deploying billing and customer management systems can significantly reduce revenue. Bundling, delivering, and supporting dynamic packages of services will be critical to customer retention and requires a flexible and scalable product such as Aria.
Aria offers WiMAX providers a customer-centric solution that integrates billing, customer management, and marketing tools into a single, on-demand application. WiMAX companies that optimize their back-office functionality will benefit from higher customer satisfaction ratings, lower operating costs, and a clear competitive advantage in terms of pricing and packaging.
| Your Challenge | The Aria Solution |
|---|---|
| Customers expect to be able to view service plans, make purchases, and manage their accounts independently. | Aria's client-branded registration module allows customers to select from pricing and plans based upon distribution partner or channel. Web-based user self-service provides customers with detailed transaction history and account management features. |
| WiMAX systems require more flexibility than traditional telecom to accommodate multiple payment models for content, pre-paid usage, and on-demand purchases. | Aria offers unsurpassed flexibility in the types of charges it can rate and automates the processes of generating and presenting a consolidated invoice. Support a wide range of discrete and blended billing scenarios including subscription, transaction and usage-based rating models. |
| WiMAX companies require flexible billing solutions to support multiple audiences. Consumers require dynamic service plans and rates. Content and application providers want efficient billing and settlement processes. And mobile operators require efficient roaming and settlement activities. | Aria is architected to scale and adapt to unique business requirements. Aria captures critical customer information to enable dynamic plans and pricing, and to support revenue sharing and settlement with third party partners. |
| WiMAX provisioning is highly complex and requires billing and provisioning applications that successfully integrate with interrelated systems such as geographical mapping and signal propagation tools. | Aria's Application Programming Interface (API) protocols allow it to be integrated with third party applications and systems to enable automated provisioning for customers. |