Telecommunications

The telecommunications industry continues to evolve and is as competitive as ever. Providers are introducing new products and services at a rapid pace trying to gain market share and preserve and protect the lucrative long-term revenue streams of loyal customers. But even as providers strive to grow, they're under pressure to contain operational costs and run as efficiently as possible.

Aria Systems offers communications companies a SaaS-based monetization platform to manage and automate subscription billing and management processes that supports current needs while providing flexibility for the future. The Aria Subscription Billing and Management Platform supports blended revenue models that include one-time charges (for example the purchase of a device), recurring subscription fees, as well as usage-based billing.

Your Challenges

• Customers expect to be able to view service plans, make purchases, and manage their accounts independently.
• Your market changes rapidly and you need to be able to introduce new products and services quickly as well as adjust pricing and plans for your existing offerings.
• Your customers expect immediate activation of services when they sign up, and you have to be able to provision them in real-time, as well as de-provision services automatically when necessary in your collections process.
• Calculation of customer fees in telecommunications can be very complex, with multiple factors like usage, geography, prior service credits (for example, rollover minutes), proration, and more required to accurately bill customers.

The Aria Solution

• Aria's client-branded registration module allows customers to select from pricing and plans based upon distribution partner or channel. Web-based user self-service provides customers with detailed transaction history and account management features.
• Aria offers unsurpassed flexibility in the types of charges it can rate and automates the processes of generating and presenting a consolidated invoice. The Aria Platform supports a wide range of discrete and blended billing scenarios including subscription, transaction and usage-based rating models.
• The Aria Platform is architected to scale and adapt to unique business requirements. Aria captures critical customer information to enable dynamic plans and pricing, and to support revenue sharing and settlement with third party partners.
• Aria's Application Programming Interface (API) protocols allow it to be integrated with third party applications and systems to enable automated provisioning for customers.