Media, Publishing and Content Providers

The advent of the Internet has revolutionized the publishing industry. Traditional content providers had to create content, print content and deliver content to the consumer – activities with a long lead time and an even longer wait to get paid. The on-demand delivery of media to the customer transforms your relationship into a series of ongoing interactions related to content delivery, billing and subscriptions, and general customer management. It is vital for publishing companies optimize and streamline their back-office to accelerate the receipt of recurring revenue while building long-term reader relationships.

Robust subscription billing and management processes are critical for media companies to accelerate customer growth and revenue capture while minimizing operational costs. Aria Systems offers publishers and other media companies an integrated solution that combines automated billing, subscription management, and marketing tools into a single, on-demand application.

Your Challenges

• Customers expect to have access to and manage their accounts independently. When faced with a more challenging issue, they require a speedy solution and assistance from well-informed Customer Service Representative, which means your billing system needs to integrate well with your CRM system.
• Your services and pricing plans need to adjust quickly in order to stay ahead of competition in this dynamic market.
• You can't afford to invest in a complex, traditional billing system before you ramp up your subscription revenues. You need a solution with low up-front costs that scales as your content business scale.
• Your current billing solution does not provide the stringent security and fraud features necessary to store and process personal and credit card data.
• Spreadsheet-based or manual billing processes will cost you a lot over time because of everything from billing errors to slower collections and higher personnel costs.

The Aria Solution

• Web-based user self-service provides customers with detailed transaction history and account management features. CSR's manage and track customer accounts through Aria — a web-based application that integrates payment, billing, and support functionality and integrates directly with popular CRM systems like Salesforce.com.
• Aria enables the rapid deployment of new products and pricing structures to support innovative business models.
• Aria supports any measurable unit of billing and consolidates charges resulting from usage rating, one-time, and recurring fees into a single invoice.
• The Aria Subscription Billing and Management Platform is PCI DSS certified, which involves adhering to strict guidelines developed and imposed by the major credit card companies.