Software as a Service (SaaS)
The advent of Software as a Service (SaaS) has revolutionized the relationship between software providers and customers. Traditionally, enterprise software purchases involved a single large transaction and occasional communications with clients. The on-demand delivery of software transforms the customer relationship into a series of ongoing interactions related to billing, subscription licenses, and general customer management. Therefore, it is vital that SaaS companies optimize and streamline their back-office to accelerate the receipt of recurring revenue while building long-term client relationships.
On-demand companies that maximize their back-office functionality will benefit from higher customer satisfaction ratings, lower operating costs, and a clear competitive advantage in terms of pricing and packaging. Aria offers SaaS providers a customer-centric solution that integrates billing, customer management, and marketing tools into a single, on-demand application.
| Your Challenge | The Aria Solution |
|---|---|
| Customers expect to have access to and manage their accounts independently. When faced with a more challenging issue, they require a speedy solution and assistance from well-informed CSR. | Web-based user self-service provides customers with detailed transaction history and account management features. CSR's manage and track customer accounts through Aria — a web-based application that integrates payment, billing, and support functionality. |
| Service and pricing plans need to adjust quickly in order to stay ahead of competition in this dynamic market. | Aria enables the rapid deployment of new products and pricing structures to support innovative business models. |
| Traditional billing solutions do not support nonstandard charges or the complex billing scenarios of SaaS. | Aria supports any measurable unit of billing and consolidates charges resulting from usage rating, one-time, and recurring fees into a single invoice. |
| Your current billing solution does not provide the stringent security and fraud features necessary to store and process personal and credit card data. | Aria Systems is PCI DSS certified, which involves adhering to strict guidelines developed and imposed by the major credit card companies. |
