White Papers
In today's competitive marketplace, it is essential to retain customers and to maximize recurring revenue. As customer habits change, companies must provide customer service through more channels, while ensuring consistency of information at every touch point. This is made even more complex as a growing number of companies introduce subscription based services. Download this Ventana Research white paper to learn more about managing customers to maximizing long-term revenue.
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Billing as a service is a natural development in the SaaS market. Not only are billing services core to the online operations of any ecommerce site, but they are also of importance in the process of customer monetization for SaaS and cloud software providers, as the market shifts from on-premise models to subscription-based pricing and billing. Learn more from IDC about how Aria Systems is providing billing process services to businesses deployed in the cloud.
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Analyst firm IDC released this compelling document which takes a deep dive into topics including how companies are evolving their revenue models, when a company should consider a SaaS-based billing solution, and what the next steps are for companies considering a subscription billing model. Download this white paper to learn more.
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Sponsored by Aria Systems and conducted by Incyte Group, this report uncovered that nearly half of all businesses in the U.S. currently have, are in the process of developing or are investigating recurring revenue offerings. Learn more about the implementation dynamics and infrastructure challenges, as well as tactical implementation tips, for recurring revenue-based businesses.
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Are you weighing the advantages and disadvantages of developing a proprietary billing solution against choosing an on-demand subscription billing platform? Learn more about the attributes and requirements it takes to build a modern billing system, as well as important considerations when comparing the build vs buy models.
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Proper billing infrastructure is a key step on the path to revenue, but not the first step. Before companies consider billing, they worry about how they're going to charge for their products or services. Download this white paper from The FactPoint Group to learn more about how companies effectively generate revenue using a recurring revenue model.
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Recurring billing brings a new set of challenges that are associated with revenue recognition models. It's easy to manage revenue recognition when goods are physically delivered and billed on delivery, but the full array of billing solutions for digitally-delivered offerings makes it more complicated. Read this white paper to have a solid understanding of what an effective revenue recognition management solution should provide for recurring revenue business models.
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Read what The 451 Group forecasts for the future of CRM and ERP applications – in particular, the trend toward a mix of on-premises and SaaS solutions.
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Free trial periods and "freemium" models have grown in popularity as ways to drive increased adoption of recurring services. While there are many examples of successful products that have used these models to develop large and loyal paying customer bases, not all offerings are a good fit. Read this white paper to learn more about best practices for deploying free trial and freemium offerings.
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Many companies are monetizing products and services via the internet, creating recurring revenue through a subscription-based approach. To succeed, their infrastructure must have a robust billing and monetization system. Read about how an informational dashboard, integrated with a subscription billing and management platform, can provide operational views of KPIs as well as strategic views into daily business operations.
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In business, reputation, trust and reliability are everything. An incident that exposes sensitive customer data can create concern and, ultimately, defection. Customers need to know that the businesses they trust with their private information are taking every step to ensure the security of that data. Learn how a PCI compliant, hosted billing solution can make your billing process work smoothly, seamlessly and professionally.
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Billing software is a standout sector as more companies get comfortable with cloud payment models and seek to find new ways to monetize products and services. Find out why The 451 Group believes the continuing shift to subscriptions and recurring models are key market drivers for companies in the billing software sector.
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CSPs use highly adaptable billing and operational support systems for competitive advantage. Changing customer buying behaviors and usage requirements have prompted providers to move their back office systems to the front lines of their strategy. Read how recurring revenue billing platforms are delivering exceptional customer experience, enabling CSPs to leverage their greatest customer touch point to achieve bottom line growth.
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Consumers want it all and they have the power to demand it. Companies offering products or services via the cloud understand this new dynamic and seek to align their businesses to their customers' expectations. If you are considering pricing and packaging models for a cloud services business, use this white paper as a checklist as you select a model, set a pricing strategy, devise a channel strategy and overlay a contract.
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Business models in a wide range of industries are changing from simple one-time revenue streams to more complex billing arrangements. This creates increased complexity for vendors and their business systems – especially when it comes to billing and payment processes. Read what Diversity Ltd. suggests you ask yourself, to determine which billing and payment process will best meet your needs, now and in the future.
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Billing is defined as "the complete business process that manages the logical activities of payment processing while integrating key customer management activities." This broad definition is key because optimizing the complete "customer lifecycle" – from the point at which a transaction is initiated to the point when the business has access to the cash from that transaction – is an area of significant business impact and often overlooked inefficiency. Download this white paper to learn why billing is an important consideration for all companies.
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Everywhere you look, new forms of 'on-demand' services are popping up – and more of these services are being access by mobile devices. While this trend is producing exciting opportunities, it's also creating business challenges. In this white paper, THINKstrategies discusses how companies are adopting more flexible and cost-effective, integrated transaction management solutions to administer their on-demand services.
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You're building a world-class WiMax network. What does it take to have world-class billing and customer management that supports your business and scales with your success? Bundling, delivering and supporting dynamic packages of services will be critical to customer retention and requires sophisticated billing and CRM functionality. Download this white paper to learn more.
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