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Aria Customer Care

Customer care involves putting processes and systems in place to maximize your customers' satisfaction with your business. In large part, your sales and profitability depends on keeping your customers happy. There are a number of factors that contribute to customer satisfaction, and one critical factor is the after-sales service you provide. Statistics show that if you can resolve a post-sale issue on the first try, you build stronger loyalty than if no problems were experienced at all.

Aria Customer Care puts powerful tools in your CSR's hands, giving you the ability to provide outstanding problem resolution support. Your CSRs can quickly and easily view a customer's history, and answer any question or handle any service issue they may have. Aria Customer Care automates communication your customers based on different events like a payment received, a failed payment, or an expiring credit card. This reduces the handling time of customer issues, and provides a consistent and repeatable process for managing aspects of your customer service strategy. Aria Customer Care enables you to provide outstanding customer support, thereby increasing customer loyalty and maximizing customer lifetime value to your business.

  • Customer Service Representative (CSR) portal to investigate and resolve customer issues
  • Self-service tools to allow customers to manage their account information
  • Automated communication for many common events across the subscriber lifecycle
  • Record payments, issue service credits, and reprint invoices
  • Configurable Dunning solution that is customizable for each customer
    • Retry logic for credit cards
    • Automated communication with customizable templates
  • Rich Audit Log allows you to see all the past history of your customers