Billing & Customer Management

Aria Billing

Billing, as part of the larger financial management function, is a strategic asset and should be managed accordingly. Choose Aria to receive the level of service and knowledge you would expect from an internal team of billing experts, while at the same time keeping operating costs low and customers satisfied.

  • Benefit from Aria's pricing flexibility and the ability to accommodate complex billing scenarios and shifting price structures.
  • Accelerate settlement and revenue acquisition for faster access to cash.
  • Identify and then act on collection issues to minimize delayed revenue.

Just as your core products and services are supported by state-of-the-art technology, it is advantageous to use equally adept software for back-office functionality. Unfortunately, companies with outdated billing solutions may find it difficult to keep up with competitors when it comes to new product introductions and market innovation.

Don't underestimate the impact of billing on the growth of your business. And don't be the one to inform the CEO that the product launch will be delayed or the new pricing strategy won't work because "we can't bill for it."

Bill Anyone for Anything

Traditional billing systems lock your business into one method of computing charges or allow you to charge for only a single service/plan. To compete in today's dynamic marketplace, you need a billing solution that delivers sophisticated functionality, drives revenue to your business, and makes sense to customers. Aria's Invoicing Engine supports the widest range of billing scenarios on the marketing and offers the flexibility to fit your unique needs.

  • Capture and monetize charges from usage based, flat-rate and one-time charges and present in a consolidated invoice.
  • Calculate and generate invoices according to your unique business rules and logic.
  • Monetize transactions in real-time.
  • Support any measurable unit of billing.
  • Charge customers based on usage rating.
  • Calculate and apply taxes according to your business practices.

Simplify Payment and Collection Efforts

Aria's billing platform is architected to drive the business processes that capture earned revenue and improve cash flow. Automating payment collection and processing methods to be more timely and efficient increases the likelihood of successful collection attempts and decreases the days outstanding for accounts receivable. Aria's Payment Engine supports your customers' preferences by offering flexible payment options, a secure interface, and real time insight into the status of their account.

  • Increase operating efficiency by automating collection processes.
  • Avoid fraud and ensure compliance with credit card industry standards with Aria's highly secure payment processing engine and strict data standards.
  • Offer customers a variety of payment processing options and capitalize on Aria's existing relationships with reputable payment partners.

Automate Responses to Customer Events

Aria proactively monitors customer accounts and drives "best practices" workflow to respond to customer events (i.e. cancellations, upgrades, downgrades) and maximize revenue. Automated Exception Management improves collections by tracking, contacting and resolving issues related to expired credit cards, late payments, or violations of business rules.

  • Configure dunning, suspension, cancellation, collection and reinstatement processes to correspond with your business rules.
  • Automate attempts to collect payment based upon a pre-defined dunning cycle.
  • Generate automated notifications to customers regarding exceptions.
  • Prevent accounts from defaulting by proactively notifying customers with approaching credit card expirations.