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Parature and Aria Systems Announce Strategic Partnership

The Global Leader in On-Demand Customer Service Software Partners with the Leading Provider of On-Demand Billing and Customer Lifecycle Management Solutions.

VIENNA, VA — October 27, 2008 — Parature, the global leader in on-demand customer service software, announced today a referral partnership agreement with Aria Systems, the leading provider of on-demand subscription billing solutions.  Parature and Aria, both best-in-class software-as-a-service (SaaS) providers, have a significant focus on the fast-growing interactive media and online gaming markets. 

“As the global leader in on-demand customer service software, we are delighted to embark upon this partnership with the first and most experienced SaaS billing provider,” said Chuck Coulson, Parature Vice President of Business Development. “Parature is the fastest growing customer service and support software company in the United States, and this partnership is a logical next step to expand our presence in interactive media communities, virtual worlds and the online gaming industry as a whole.”

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world.  The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses.  This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.

“Aria System’s work with Parature embodies our commitment to creating the most robust customer lifecycle management environment possible for our clients,” noted Edward Sullivan, president and CEO, Aria Systems. Sulivan added, “Parature’s powerful customer service, support, and communications solution complements our world-class billing platform extremely well. Based on input we’ve culled from the market, companies assessing the space will be delighted with this development. We look forward to going to market with Parature.”

About Aria Systems

Aria is the market leader in subscription and recurring billing solutions. Since 2003, Aria has managed over one million accounts in more than 195 countries. Aria’s Billing Platform is the billing industry’s most reliable, flexible and scalable on demand tool for accelerating revenue capture while significantly reducing operating costs. Additionally, having achieved end-to-end Level 1 PCI Compliance and SAS70 Certification, Aria Systems leads the market in security and compliance. Backed by Hummer Winblad Venture Partners, Venrock Associates and Dave Labuda, Founder and former CEO of Portal Software, Aria’s team of SaaS and billing experts are part of a company that billed over 2.5 million customers for $1 billion a year in transactions. Aria Systems is headquartered in Media, PA (metropolitan Philadelphia) and has offices in the San Francisco Bay Area (San Mateo, CA). Aria Systems has been ranked as the 5th fastest growing, privately held company in the Philadelphia region by the Philadelphia 100. For more information about Aria Systems, visit http://www.AriaSystems.com or call 1-877-755-2370.

About Parature, Inc.

Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world.  Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 10 million end users worldwide. For more information, visit http://www.parature.com.

Media Contacts

Joy Larkin
Marketing Director
jlarkin@ariasystems.com
484-234-8000 x226
http://www.AriaSystems.com
http://twitter.com/betterbilling

Dayna Tenorio
Parature, Inc.
571.730.6241
.(JavaScript must be enabled to view this email address)