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Advanced CRM Functionality Added to Aria Systems A+ Billing Platform

Leader in On-Demand SaaS Billing Enables Customers to Handle Billing Disputes in Two Clicks or Less

May 19, 2009 - Philadelphia, PA - Aria Systems, the leading provider of on-demand billing and customer lifecycle management solutions, today announced the addition of new customer relationship management (CRM) functionality to its A+ Billing Platform specifically designed to let Aria customers quickly and securely address billing-related customer requests. Aria’s Active CRM component is an end-to-end solution for billing-related interactions, allowing customer service representatives to completely handle most billing inquiries (refund requests, monetary disputes, changes to service plans, etc.) in a matter of minutes. This helps companies improve their front-line customer service and saves time and money by tying customer requested changes directly into the company’s on-demand billing platform.

Aria’s Active CRM component is specifically designed to solve billing-related requests.  Changes requested by customers or implemented by service representatives are automatically reflected in the billing system.  CRM or accounting-based systems require additional steps to implement changes in the billing system.  By Using Aria, companies improve their front-line customer service, increase internal flexibility and enhance employee efficiency.

“Since releasing our SaaS product, our customer management processes have been made highly effective by utilizing Aria’s solution that is specifically designed for solving billing issues,” said John Miller, Managing Principal and Director from Clario Analytics.  “Using Aria’s A+ Billing Platform has allowed us to best utilize valuable revenue-generating resources that would have otherwise been allocated for managing critical but time consuming customer management related issues.”

In March, Aria announced version 5.0 of its A+ Billing platform, which included an increased ease-of-use, self-service and fast implementation capabilities that make the solution set extremely well-suited to meet small, medium and enterprise-sized companies’ billing and customer lifecycle management needs. Additionally, tying billing related customer service functions directly into a company’s on-demand billing solution extends required billing-specific secure procedures, assuring customer financial information remains protected.  Aria’s SaaS-based solution makes this possible, enabling call center and customer service representative secure access to customer billing information when they need it to answer customer requests.

“Enhancing our CRM functionalities is a central component to our value proposition of being a comprehensive provider of billing and customer lifecycle management solutions,” said Ed Sullivan, CEO of Aria Systems.  “As a service provider, we’re committed to making our product entirely hassle free, which saves time, money and critical resources for our customers.”

About Aria Systems

Aria is the market leader in subscription and recurring billing solutions. Since 2003, Aria has managed over one million accounts in more than 195 countries. Aria’s Billing Platform is the billing industry’s most reliable, flexible and scalable on demand tool for accelerating revenue capture while significantly reducing operating costs. Additionally, having achieved end-to-end Level 1 PCI Compliance and SAS70 Certification, Aria Systems leads the market in security and compliance. Backed by Hummer Winblad Venture Partners, Venrock Associates and Dave Labuda, Founder and former CEO of Portal Software, Aria’s team of SaaS and billing experts are part of a company that billed over 2.5 million customers for $1 billion a year in transactions. Aria Systems is headquartered in Media, PA (metropolitan Philadelphia) and has offices in the San Francisco Bay Area (San Mateo, CA). Aria Systems has been ranked as the 5th fastest growing, privately held company in the Philadelphia region by the Philadelphia 100. For more information about Aria Systems, visit http://www.AriaSystems.com or call 1-877-755-2370.

Media Contacts

Joy Larkin
Marketing Director
jlarkin@ariasystems.com
484-234-8000 x226
http://www.AriaSystems.com
http://twitter.com/betterbilling